Income Officer at Wiltshire Career Site

Salisbury, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

33699.0

Posted On

15 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Negotiation, Communication, Diplomacy, Tact, Debt Recovery, Rent Arrears Management, Customer Service, Team Player, Income Management, Financial Control, Performance Management

Industry

Government Administration

Description

Salary: £31,537 - £33,699 Hours per week: 37 hours Interview date: Monday 9 March 2026 Housing - Delivering Vital Community Services The Housing Income Team delivers day-to-day operational resources, financial control, business planning, income management, and performance management for the landlord service. The team is responsible for maximising income from rent, service charges, insurance, and rechargeable works. Your role will focus on arrears prevention but, where necessary, take action to recover the debt in accordance with the department policy and represent the Council in possession proceedings at the County Court. You will offer advice to help increase customers’ ability to repay outstanding debts, and to monitor repayment agreements, helping them to sustain their tenancy. There will be opportunities to be involved in project work alongside the Financial Inclusion Officer and Income Manager. We are looking for a candidate who can negotiate and communicate, with diplomacy and tact. Experience in managing rent arrears, working in a debt recovery function, or within a housing management setting is essential. You will also understand welfare benefits and current social housing policy and be a team player who can demonstrate excellence in customer service. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right. Explore more benefits here! We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations. Please download and read the role description and person specification carefully before you apply as well as Our Identity. The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework. For more details, contact Jamie Peters, Housing Income Manager, via email here. This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!

Responsibilities

The role focuses on arrears prevention, taking necessary action to recover debt according to policy, and representing the Council in possession proceedings at the County Court. Responsibilities also include offering advice to customers to increase repayment ability and monitoring repayment agreements to sustain tenancies.