Income Officer

at  Your Housing Group

SO…. WHAT IS THIS ROLE EXACTLY?

This is an exciting opportunity for a customer focused individual, to join our fantastic income collection team on a part time basis. You will be homebased living within a 25-mile radius of our Head Office in Warrington.
This role is perfect for someone would enjoy working in a fast-paced collections environment, who is target driven but wants to maintain a healthy work-life balance! You do not need to be experienced in collections to apply, a background in phone-based customer service is an ideal starting point. We are looking for an individual who is resilient, well organised and be able to handle both challenging and sensitive conversations with customers. In this role, there is no requirement for you to visit customers in their homes.

WHAT WILL I BE RESPONSIBLE FOR DOING?

You will be designated a patch of properties for which you are responsible for collecting the rent and/or charges. You will make calls and take action to recover outstanding rent, mitigating loss of income by being proactive in terms of supporting customers with making sustainable payment arrangements and benefit claims.
As well as managing your own caseload you will answer inbound calls from our customers on a daily/rota basis, ensuring referrals are made to internal and external agencies, so that we can be confident that our customers are getting the support they need. You will also make decisions around progressing cases to legal action when all other avenues have been exhausted.