Job Introduction
Job Title: Income Officer
Salary: £27,898 - £29,000
Contract: Permanent
Location: Homebased (North West)
Weekly Hours: 35 (Monday to Friday)

SO…. WHAT IS THIS ROLE EXACTLY?

This is an exciting opportunity for a customer focused individual, to join our income collection team.
We are looking for an individual who is resilient, well organised and be able to handle both challenging and sensitive conversations with customers.
What sets this job apart from other income officer roles is that it’s homebased, no travelling to customers’ homes or court hearings, just more work life balance.
This role is perfect for someone would enjoy working in a fast-paced collections environment, who is target driven but wants to maintain a healthy work-life balance!

WHAT WILL I BE RESPONSIBLE FOR DOING?

First and foremost, as an experienced Income Officer, you will be designated a patch of properties for which you are responsible for collecting the rent and/or charges. You will make calls and take action to recover outstanding rent, mitigating loss of income by being proactive in terms of supporting customers with making sustainable payment arrangements and benefit claims.
As well as managing your own caseload you will handle inbound calls from our customers on a daily/rota basis, ensuring referrals are made to internal and external agencies, so that we can be confident that our customers are getting the support they need. You will also make decisions around progressing cases to legal action, when all other avenues have been exhausted.
And what would make me stand out from the crowd?

To be a successful Income Officer, here at YHG, you will have….

• Strong experience of collections
• Excellent communication skills, not afraid to ask probing questions to get to the root cause of any financial issues
• Experience dealing with complex customer situations, some of which may stem from a temporary or longer-term vulnerability
• A good working understanding of the benefits system (Housing Benefit, Universal Credit)
• The ability to manage a varied caseload in a fast-paced environment

Ideally you will ….

• Have excellent customer care skills
• Be well organised, self-motivated and a problem solver
• Have strong communication and interpersonal skills

This role is really suited to someone who can understand our customers and their circumstances, someone who isn’t afraid to ask questions, and through professional curiosity, can get to the underlying issues, someone who will make our customers feel supported and work with them to find solutions to their debt issues.
For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers