JOB SUMMARY:

As Income Operations Officer you will be responsible for a range of activities relating to ensure that financial operation of rents. This includes the posting of rent and other payments into our system ensuring full reconciliation from our bank payments, that unallocated payments are appropriately identified and posted, that the debit is raised correctly, annual rent setting is carried out in accordance with statutory requirements, supporting the annual confidential income statement and liaison with Residential Tenancies Board for mediation with customers in regard to non-payment or disputes in regard to Customer Rent.
The following list is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time. The post holder will be responsible for a combination of the objectives described below and annual KPIs dependent upon the requirements of the organisation.

KEY RESPONSIBILITIES (FUNCTIONAL):

1. Carry out new nomination rent assessments, existing customers rent assessments, rent refunds, generating rent charges, credits and debits on accounts, unclaimed rent and deposits, customer cares.,
2. Support reconciliation of the 4 Rent bank account to ensure that they are completed accurately and on time. Tuath, Torc, BOTP and Deposit accounts
3. Supporting the Annual Rent Review process for the vast majority of Tuath’s and TORC customers each year, ensuring accuracy of calculations rents using one of the 34 Councils, Tuath’s and BOTP’s differential rent policies and implementing the changes necessary to the relevant customer rent accounts and dealing with customers queries on assessments.
4. Maintaining and processing customers service charges and policies associated with properties.
5. Liaising with Affinity and other systems providers to facilitate the smooth operation of the Rent Operations function.
6. Maintaining excellent records with full paperwork back up available for all work for reporting to management and Auditors.
7. Liaising with other teams, particularly the Housing Department regarding the processing of Customer Rent and Customer queries.
8. Liaising with Local Authorities with. Awareness and expertise of rent policies for all the Local Authorities areas in the Republic of Ireland
9. Building and maintaining relationship with colleagues, Local Authorities and other stakeholders. i.e. Stripe. Pay zone and An Post, Affinity.
10. Working individually and as part of the Rent Operations function to look for team efficiencies and Improvements.