Income Project Officer at London Borough of Brent

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

42060.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Income Recovery, Rent Arrears Management, Housing Management, Welfare Benefits Knowledge, Universal Credit, Pre-Action Protocol, Negotiation, Communication, Problem-solving, Customer Service, Case Management, Housing Legislation

Industry

Government Administration

Description

Salary range: £40,182- £42,060 p.a. inc. London weighting Contract: Fixed term (24 Months) Hours of work: 36 hours per week Location: Civic centre and other locations from time to time Support Brent residents while driving income performance in a fast-paced role where your arrears recovery and tenancy sustainment expertise delivers real community impact. Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post The Housing Service is recruiting Income Project Officers to support the delivery of a proactive and customer-focused income management service across Brent. This is an exciting opportunity to join a developing service focused on improving income collection, tenancy sustainment, and resident outcomes. Working closely with the Income Maximisation Manager and wider housing teams, you will support targeted projects and interventions aimed at maximising rental income and improving performance across a range of tenures and portfolios. You will manage complex arrears cases, support early intervention activity, and work collaboratively with residents and internal teams to achieve positive outcomes. The role will involve delivering project-based work linked to rent recovery, welfare support, legal escalation, and tenancy sustainment. You will be expected to maintain accurate records, use housing management systems effectively, and ensure all work is carried out in line with relevant legislation, policies, and pre-action protocol. The role requires someone who can work independently, manage competing priorities, and contribute to service improvements within a fast-paced housing environment. The Person We are looking for motivated and solution-focused individuals with experience in income recovery, rent arrears management, or housing management within a social housing environment. You will have strong knowledge of welfare benefits, including Universal Credit, and an understanding of rent arrears recovery, the Pre-Action Protocol, and relevant housing legislation relating to tenancy, income, and housing management. The successful candidates will: * Have experience managing complex or high-risk arrears cases * Be confident working with residents to achieve sustainable outcomes * Have strong negotiation, communication, and problem-solving skills * Be able to manage competing priorities and work across multiple projects * Work effectively with internal teams and external partners * Demonstrate strong attention to detail, particularly when managing arrears cases, maintaining records, and reviewing account information * Maintain accurate records and use housing management systems confidently * Be proactive in identifying opportunities to improve services and performance * Demonstrate excellent customer service skills and a positive, can-do approach You will be highly organised, self-motivated, and committed to delivering high-quality services that support residents while maximising income collection for the service Why join us? We know people achieve their best when they feel valued. At Brent, you’ll benefit from: * Up to 33 days annual leave (depending on length of service) plus bank holidays * Excellent pension with generous employer contributions (LGPS) [https://www.lgpsmember.org/] * Hybrid and flexible working options available for most roles * Supportive family-friendly policies for parent, guardians, and carers * Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme * Financial support such as education sessions, childcare deposit loans, and season ticket loans * Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities * Learning and development opportunities to help you grow your career * Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment To learn more about our benefits, visit Our offer to you [https://www.brent.gov.uk/jobs-training-and-skills/benefits-of-working-for-brent-council]. Closing date: Sunday 28 June 2026 (23:59) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the essential requirements on the Job description. We will accept a CV in support of your application, however, you should still provide a supporting statement. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here [https://www.cifas.org.uk/fpn]. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@brent.gov.uk [recruitment@brent.gov.uk]. Job Description [https://www.brent.gov.uk/-/media/files/brent-job-descriptions/2026/2973-income-project-officer-jd.pdf?rev=-1]

Responsibilities

Manage complex rent arrears cases and deliver project-based interventions to maximize rental income and improve tenancy sustainment. Collaborate with residents and internal teams to ensure positive outcomes and maintain accurate housing management records.