EXPERIENCE AND QUALIFICATIONS REQUIRED:

• Relevant experience as an Income Recovery Officer or in credit control and debt/arrears recovery.
• Educated to GCSE with a grade C or above in English and Maths.
• Proficient in using computer systems, including spreadsheets and various software packages.
• Knowledge and understanding of Housing and Welfare benefits.
• Previous experience engaging with customers or service users.

ABOUT US

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.
We currently manage over 9,000 homes and employ over 1100 Permanent and Bank staff in our Care and Supported Housing Schemes and from our head office in Hemel Hempstead. We have an annual turnover of £121 million and a development programme that will deliver over 350 new affordable homes each year.

• Manage and monitor rent accounts, ensuring regular reviews and appropriate actions in line with policies.
• Prepare and serve legal notices and represent Hightown in possession cases as necessary.
• Conduct home visits to tenants as required by tenancy conduct or procedures.
• Coordinate responses to welfare reform, ensuring policies reflect legislative changes and effective data collection.
• Liaise with Housing Benefit departments and the Department of Work and Pensions for prompt payment and issue resolution.
• Maintain up-to-date knowledge of housing and welfare benefits, providing advice and signposting tenants to relevant agencies.