Salary£35,435.97 per annum
LocationWythenshawe, Manchester
Hours of work35 per week
This is a permanent, full time vacancy that will close in 22 days at 23:59 BST.

ABOUT US

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.
Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

ABOUT THE ROLE

As an Income Recovery Officer, you’ll manage a caseload of rent accounts and take proactive, person-centred action to recover arrears. You’ll work closely with residents, support services, and colleagues across WCHG to deliver a responsive and effective income management service.
You’ll also handle legal action where necessary, balancing firm enforcement with a strong commitment to tenancy sustainment and customer care.

WHAT YOU’LL BE DOING

• Managing rent arrears cases from early intervention through to legal enforcement
• Providing advice and support to help tenants meet payment responsibilities
• Referring residents to financial inclusion or tenancy support services where needed
• Negotiating affordable repayment plans and monitoring compliance
• Preparing legal documentation, serving notices, and attending court as required
• Working flexibly across a designated patch to meet service delivery targets
• Maintaining accurate records and updating internal systems
• Promoting a supportive, solution-focused approach to income recovery