WHO WE ARE?

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

ABOUT THE ROLE

Are you target driven, proactive and passionate about delivering excellent customer service? An exciting opportunity has arisen for an experienced Income Management Officer to join the Income Management Team at Trident Group.
You will play a key role in maximising income for the Group along with helping our customers to sustain their tenancies.

WHAT YOU’LL BE DOING

• To maximise collection of rent and reducing arrears on a geographical patch of properties.
• To provide a proactive customer focused service to Trident customers.
• Ensure all rent accounts are monitored regularly and prompt action is taken to prevent rent debt or the escalation of rent debt for our customers, in line with our policies.
• To carry out home visits or virtual face to face contact in connection with income recovery or arrears prevention.
• Maintain up-to-date knowledge of housing and welfare benefits, providing information and signposting customers to relevant agencies.
• To prepare cases for court and represent Trident Group in possession cases as necessary.
• To ensure that clear and up to date information is maintained on Tridents CRM.
• To work in partnership with external agencies to ensure that Trident Group is delivering a responsive service and maximising income recovery.
• Achieving agreed performance targets for the collection of rent and reduction in arrears.
• To attend meetings and carry out duties outside of normal office hours when necessary for the delivery of the service.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy
• Collaborative
• Accountable
• People Focused
• Caring in all we d