IND Sr Manager Reinsurance Solutions at Aon Corporation

Gandhipura, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Interpersonal Skills, Operational Excellence, Client Service, Reinsurance Operations, Problem Solving, Analytical Thinking, Team Development, Process Improvement, Communication, Collaboration, Regulatory Compliance, Technology Utilization, KPI Monitoring, Stakeholder Management

Industry

Financial Services

Description

Title: Reinsurance Claims Tower Lead Team: Reinsurance Client Services Team Location: Bengaluru Position Overview: As the Reinsurance Client Services Claims Tower Lead for Aon Business Services (ABS), you will oversee a high-performing team of more than 40 professionals, ensuring the delivery of extraordinary client service in the global reinsurance industry. You will drive operational excellence, foster team engagement, and act as a key point of contact for internal and external claims stakeholders. Key Responsibilities: · Lead, mentor, and develop a team of client service professionals, fostering a high-performance culture focused on operational excellence. · Oversee the implementation and maintenance of best practices and standardized procedures across all ABS client service operations. · Monitor objectives and KPIs for operational efficiency, ensuring claims service level agreements (SLAs) and quality standards are consistently met; implement corrective actions as needed. · Manage escalations and complex client/stakeholder issues, providing solutions and maintaining strong working relationships. · Collaborate with cross-functional teams including ABS Operations, Aon Reinsurance Sales and Client Services, Finance, and IT to optimize processes and deliver seamless experiences for Aon clients. · Make observations and recommendations contributing to the operational claims process and building efficiency. · Identify training needs and facilitate ongoing professional development for your managers and SMEs. · Drive claims process improvement initiatives, leveraging technology and ABS best practices to enhance efficiency and client satisfaction. · Prepare and present regular reports on service metrics, team performance, and operational challenges to global and regional stakeholders. · Support recruitment, onboarding, and workforce planning for the team. · Champion a culture of collaboration, transparency, and accountability within the team. · Ensure compliance with all standardized Aon India policies and procedures as well as all regulatory requirements. Qualifications: · Bachelor’s degree in business, Finance, Insurance, or related field; advanced degree preferred. · Minimum 10 years’ experience in reinsurance, insurance, or financial services, with at least 5 years in a supervisory or team lead role. · Proven experience managing large teams (30+ members) in a fast-paced, client-centric environment. · Strong knowledge of reinsurance operations, documentation, and regulatory requirements. · Exceptional leadership, coaching, and interpersonal skills. · Ability to think strategically and analytically, as well as solve problems by thinking creatively. · Proficient in MS Office and relevant client service/insurance platforms. · Outstanding communication skills, both written and verbal. 2572602

Responsibilities

The Reinsurance Claims Tower Lead will oversee a team of over 40 professionals, ensuring exceptional client service and operational excellence in the reinsurance industry. Responsibilities include managing escalations, driving process improvements, and collaborating with cross-functional teams.