Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

WHAT YOU’LL BRING

This role is based in Bootle. You’ll bring leadership, energy and experience to the table.

We’re looking for someone who is:

• A creative and ambitious people leader with a hands-on approach to change
• Experienced in contact centre or scheduling environments, ideally in the utilities sector
• Skilled at motivating teams and embedding a performance-first culture
• Analytical, proactive, and confident in making decisions backed by data
• Excellent at building relationships across teams and stakeholders
• Knowledgeable in compliance standards and risk mitigation strategies

ABOUT US

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

MGroupE #LI-DA1 INDRE

WHAT WILL YOU BE DOING?

As In-Day Operations Manager, you’ll lead and develop a high-performing back office support team, championing operational excellence and embedding continuous improvement across every process. You’ll collaborate with planning and performance teams to ensure service level agreements are met and our teams are fully equipped to deliver—every single day.

YOUR KEY RESPONSIBILITIES INCLUDE:

• Leading and motivating the back office support team to drive field performance and reduce cost of loss
• Reporting against key performance indicators and service targets
• Reviewing operational processes to identify opportunities for efficiency and innovation
• Making proactive, evidence-based decisions to improve delivery
• Collaborating with internal teams and external stakeholders to enhance operational readiness
• Ensuring compliance with all company policies, regulatory standards, and safety procedures
• Coaching and developing your team to exceed expectations in engagement and performance
• To ensure the Commissioning Helpdesk is operating efficiently and managed in line with detailed KPI’s
• To ensure all industry SLA’s are met in relation to data capture