JOB DESCRIPTION

The Guinness Partnership are seeking a dynamic & mission-driven Independent Living Manager to manage our support service across The Home Counties, The South East & The South Coast.
Reporting to the Head of Independent Living, you’ll be directly responsible for overseeing and monitoring the delivery of intensive housing management services in several Guinness housing schemes whilst managing a team of Independent Living Advisors working on site.
You will be in a team with other Independent Living Managers who fulfil the same role in locations across the UK.
Flexibility is key as we require someone that is comfortable with an agile working arrangement and can travel between various schemes in areas such as Milton Keynes, Newhaven & Lewes, Essex and Surrey.

Key Responsibilities

• Team management: You will manage and develop a team of Independent Living Advisors, ensuring they provide a high quality, responsive and person-centred service that meets the needs of our residents including: health and wellbeing, health and safety compliance and emergency protocols.
• Performance & reporting: You will monitor the service against key performance indicators & produce monthly written progress reports.
• Team development: You will train and develop a strong staff team, motivating them to embrace the Guinness service style and manage any performance issues as required.
• Stakeholder engagement: You will work closely with key agencies and local businesses to positively promote the aims of the service and encourage support from partners in the community where appropriate.
• Resident satisfaction: You will be a great relationship builder to ensure our residents receive the best service possible.
• Planning and prioritising: No two days are ever the same and you will have a busy schedule so good time management is essential.

Role Criteria

ABOUT US

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Job Identification
12715
Job Category
Housing and Customer Services
Posting Date
09/11/2025, 08:47 AM
Apply Before
09/26/2025, 02:00 AM
Locations

Basildon, Essex, United Kingdom
Newhaven, East Sussex, United Kingdom
Surrey, United Kingdom
Milton Keynes, Buckinghamshire, United Kingdom
Assignment Category
Full-Time
Salary
£39,462
Recruitment Advisor
Samantha Jannadi 01392 686412 samantha.jannadi@guinness.org.uk

• Team management: You will manage and develop a team of Independent Living Advisors, ensuring they provide a high quality, responsive and person-centred service that meets the needs of our residents including: health and wellbeing, health and safety compliance and emergency protocols.
• Performance & reporting: You will monitor the service against key performance indicators & produce monthly written progress reports.
• Team development: You will train and develop a strong staff team, motivating them to embrace the Guinness service style and manage any performance issues as required.
• Stakeholder engagement: You will work closely with key agencies and local businesses to positively promote the aims of the service and encourage support from partners in the community where appropriate.
• Resident satisfaction: You will be a great relationship builder to ensure our residents receive the best service possible.
• Planning and prioritising: No two days are ever the same and you will have a busy schedule so good time management is essential