India Team Leader, Business Services at WM

, Madhya Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Accounts Payable, Collections, Sales, Data Reporting, MIS Reporting, Stakeholder Management, Quality Control, Productivity Management, Procedure Implementation, Mentoring, Performance Evaluation, Training Development, New Hire Training, Communication

Industry

Environmental Services

Description

I. Job Summary A Team Lead level position which requires to manage a direct and indirect team of 25-50 professionals. II. Essential Duties and Responsibilities * Manage a team of BPO Supervisors & processors into the area of Accounts payable, collections, sales as per business alignment * Timely reporting of data, MIS and related metrics * Works with global stakeholders to complete the work requirement with highest accuracy and timeliness. * Returns or resolves quality control issues in problem queues. * Meets or exceeds individual productivity requirements. * Follows standard procedures and introduces all new procedures into daily routine * Mentor the team to ensure excellence in performance and motivation levels * Identify the areas of training and ensures to work with training function to get that completed * Responsible for performance evaluation of the team on regular basis * Train and develop new hires to accommodate with company’s standards and culture * Maintains professional and productive relations and communications with internal customers. III. Qualifications A. Required Qualifications * Bachelor's Degree (accredited), or in lieu of degree * High School Diploma or GED (accredited) and 4 years of relevant work experience. * 6 years of experience in the field of Audit, Accounts & Finance. * 2 years of experience in managing a team. (in addition to education requirement) B. Preferred Qualifications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Frequently * Repetitive Motions * Eye/Hand/Foot Coordination Constantly * Sitting * Talking * Hearing ☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply.

Responsibilities

This Team Lead role involves managing a direct and indirect team of 25-50 professionals across Accounts Payable, collections, and sales functions, ensuring timely reporting and high accuracy in collaboration with global stakeholders. Key duties include resolving quality control issues, mentoring the team for performance excellence, conducting regular performance evaluations, and developing training programs.