Indigenous Banking Specialist Part time at Commonwealth Bank

Speewah, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Community Engagement, Relationship Building, Cultural Awareness, Problem Solving, Attention to Detail, Collaboration

Industry

Financial Services

Description

About the team Our Indigenous Customer Assistance Line (ICAL) is the first of its type for banking in Australia. Our team was developed to provide a relevant banking service for our remote Indigenous customers in far North QLD and surrounding islands, NT, WA & far North SA to assist them with managing their money. ICAL is run by a dedicated team that can respond to specific needs of our remote customers. When you break it down, your job will genuinely make a difference to the wellbeing of Indigenous Australians. Hours of the roles Role 1 Weds to Friday 1230pm - 8pm Saturday 10am - 2pm Role 2 Monday 1230pm - 8pm Wed & Thur 2pm - 8pm Friday 1230pm - 8pm Role 3 Monday 1230pm - 8pm Tuesday 1pm - 8pm Wednesday 2pm - 8pm Friday 1230pm - 8pm Internal candidates the role will be a 12 month secondment External candidates the role will be a 12 month fixed term contract This role is working from home with one day a fortnight in an office. This role is available for candidates from all states. We are open during Public Holidays. We will have our team work those days on a rotating basis Your responsibilities In this role you’ll build and maintain positive relationships with Indigenous customers and communities. Ensuring mob have access to the Bank's wide range of products and services. Day to day you’ll be on the phone to customers, delivering outstanding customer service. You’ll answer questions about their banking, promote our self-service options, and identify issues and service gaps. When you’re not supporting mob directly, you’ll work with a range of stakeholders, Community and Government Services, to support the bigger picture of assisting Indigenous customers with their everyday banking. This puts you at the front line, helping secure financial security and advancement for our people. In a nutshell you’ll: Be committed to assisting Aboriginal and Torres Strait Islander groups, communities and individuals with accessing inclusive self-service banking options. Ensure that communication and information to Aboriginal and Torres Strait Islander Peoples/communities is culturally appropriate and effective. Conduct presentations and liaise with internal stakeholders across the Bank. Build rapport quickly – the ICAL team is busy, so working out your customers’ needs and taking that enquiry from end to end is critical. About you This role would suit an enthusiastic and determined individual, who’s passionate about building positive relationships with our Indigenous customers. In this team your knowledge and understanding of Australian Indigenous communities, cultures and the issues affecting Aboriginal and Torres Strait Islander People will be valued and applied. To do this you’ll have: Highly developed written and verbal communication skills. Demonstrated customer and community engagement skills. Ability to work in collaboration with communities, stakeholders and other government and non-government agencies. You’ll need to interact, engage and persuade different people across community – from small business owners to community representatives. Strong customer service experience with excellent attention to detail. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 21/03/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

You will build and maintain positive relationships with Indigenous customers and communities, ensuring they have access to the Bank's products and services. Your role involves delivering outstanding customer service and working with stakeholders to support Indigenous customers with their banking needs.