ARE YOU WORKING IN FUNDRAISING AND LOOKING TO DEVELOP YOUR SKILLS IN A WORLD-CLASS ARTS ORGANISATION? DO YOU ENJOY BUILDING RELATIONSHIPS AND DELIVERING EXCELLENT CUSTOMER SERVICE? WOULD YOU LIKE TO BE PART OF A FRIENDLY, DYNAMIC AND TARGET DRIVEN TEAM?

We are looking for an individual Giving Officer to support the team through focusing on the retention and growth of our regular giving Patrons scheme. Through effective donor stewardship and recruitment, you will help to increase loyalty and lifetime value.

Reporting to the Individual Giving Manager, key areas of responsibility include (please see the full job description and person specification for the comprehensive list):

• Delivering a comprehensive stewardship and recruitment programme, in person, by phone, email and direct mail.
• Leading on monthly renewals by writing emails and letters and tracking Patron activity.
• Supporting with stewardship campaigns through creating digital and hard copy materials.
• Processing pledges and donations accurately and ensuring that gifts are maximised through Gift Aid.
• Attending performances and events and meeting donors.

To be suitable for this role, it is essential that you have:

• Strong communication skills, both written and verbal.
• Excellent interpersonal skills and the ability to communicate with diplomacy and discretion.
• Good organisational skills, working flexibly to meet multiple demands and deadlines.
• Accuracy and the ability to ensure timely record-keeping and data management.

This is a full-time, permanent position based in Stratford-upon-Avon. You will be working 35 hours per week, Monday to Friday, although occasional weekend and evening work will be required. We are committed to a culture of flexible working and this role will provide the opportunity for some flexibility in hours and location of work, ensuring that the specific remit of the role is delivered.

• Strong communication skills, both written and verbal.
• Excellent interpersonal skills and the ability to communicate with diplomacy and discretion.
• Good organisational skills, working flexibly to meet multiple demands and deadlines.
• Accuracy and the ability to ensure timely record-keeping and data management