DEADLINE FOR APPLICATIONS

8 July 2025-23:59-GMT+01:00 Central European Time (Rome)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

QUALIFICATIONS AND EXPERIENCE REQUIRED

Education

• University degree in a relevant discipline. Or First University degree with additional years of related work experience and/or trainings/courses
• Sufficient years of experience in Fundraising Operations, or related fields.

Work history

• minimum of 10 year’s progressive experience working in or leading teams in a IT product based or digital first team environment.
• Experience at the international level, including at a UN agency and humanitarian organization is desirable.
• Experience with multi-vendor project and delivery coordination and management.
• Experience deploying in enterprise production environments; and
• Experience with design and development team set-ups..
• Experience of managing teams and able to adapt management style to meet the individual needs of direct line reports.

Technical expertise
While the postholder does not need to be a subject-matter expert in each area, they must bring a working understanding of the relevant domains and confidence in coordinating across them. Experience in the following areas is valued:

Domain Fluency (supportive, not specialist):

• Digital fundraising platforms and CRM systems (e.g., Salesforce, Stripe, GoCardless)
• Data privacy and regulatory environments (e.g., GDPR, PCI-DSS)
• Technical change delivery, data integration, and platform management
• Fundraising operations and campaign delivery mechanisms

Soft skills

• Collaboration: Builds strong relationships with internal teams, external partners, and stakeholders.
• Pragmaticism: Balances ideal solutions with delivery realities — knows when to optimize and when to ship.
• Empowerment: Recognizes and champions the expertise already present in the team.
• Strategy: Sees the big picture, aligns technology and operations with organizational purpose.

Language(s)

• Excellent command of spoken and written English
• Intermediate knowledge of another official UN language would be a plus.

PURPOSE OF THE ASSIGNMENT

WFP’s Individual Giving Team is looking for a thoughtful, resourceful, and independent person to lead our dedicated Fundraising Tech & Operations Team within the Private Partnerships Division. The successful candidate will be responsible for managing a team and lead the development and growth of the Individual Giving as an enabler to fundraising growth now and in the future from Individuals.
As we plan to expand our fundraising efforts into new markets and channels, the need for structured coordination, compliance oversight, and operational efficiency becomes critical. The IG Tech & Operations Lead plays a central role in ensuring that new fundraising initiatives are successfully launched while adhering to strategic, technical and legal requirements. This role is designed to streamline the implementation of new fundraising activities, ensuring they are efficiently rolled out in compliance with both internal policies and external regulations. By managing cross-functional teams and liaising with key stakeholders, the Tech & Ops Lead ensures that the necessary approvals, technical integrations, and operational frameworks are in place before launching in new markets and/or channels.
Given the complexities of fundraising across different regulatory landscapes and digital platforms, this role serves as a critical link between fundraising teams, compliance departments, and technology teams. Their leadership ensures that fundraising innovations are not only feasible but also scalable and legally sound. The Tech & Ops Lead also works to enhance operational efficiencies, mitigate risks, and create a structured pathway for sustainable fundraising growth.
The Tech & Ops team consists of two branches, each playing a crucial role in our fundraising efforts. The Fundraising Operations Compliance branch spearheads the implementation of new fundraising initiatives at both the country and channel levels facilitating these core activities by securing stakeholder endorsement and ensuring adherence to regulatory standards. The Tech and Product branch oversees our donation platforms, IT tools, and fundraising products, ensuring seamless functionality and innovation.
We are seeking a visionary leader to assess our existing team resources, structure, and technology stack against the current program requirements. This individual will identify gaps and implement necessary adjustments before the conclusion of the current strategy period (2020-25).
We need a forward-thinker—someone who will collaborate closely with peers in Supporter Acquisition and Supporter Experience to determine the most effective operational and technical solutions for driving future income growth from individuals. Their work will be instrumental in supporting the 2026-2030 PSP Growth Strategy (currently under development), ensuring our systems, IT tools, products, and platforms evolve in sync with growth drivers and remain adaptable to emerging needs.
A critical aspect of this role is alignment with WFP’s overarching strategy, roadmap, and ecosystems. This includes fostering strong partnerships with WFP’s Technology Division (TEC), Procurement, Legal, Privacy, Risk, Global Offices, and other key stakeholders to ensure synergy, transparency, and well-managed relationships.
The ideal candidate will bring extensive experience working in IT-driven environments, ideally with Customer Relationship Management (CRMs), fundraising platforms, digital paid media, and e-commerce platforms. They will have a proven track record of project managing and delivering IT-based solutions, overseeing budgets, and strategically deploying resources to meet the evolving needs of both requestors and end users.

ACCOUNTABILITIES / RESPONSIBILITIES

The Tech & Ops Lead’s role is to be the custodian of the fundraising operations’ vision and accountable for maximising the value and reach of our fundraising efforts at the structural level. This is done by understanding business and end-user requirements (collaborating with PSP’s Supporter Acquisition and Supporter Experience teams) and prioritising activities and features to be implemented.

Leadership & Team Enablement

• Lead and develop a cross-functional team of 10+ specialists across operations, compliance, technology, and product.
• Foster a culture of accountability, collaboration, psychological safety, and continuous improvement avoiding micromanaging and balancing delivery expectations with long-term team health, well-being, and professional development.
• Support capacity building, mentorship, and skills development within the IG Tech & Ops team.
• Represent the interest of the team within other stakeholders.

Cross-Functional Coordination

•  Navigate and manage the interfaces between technology, compliance, operations, and fundraising strategy to ensure cohesive delivery.
•  Translate strategic objectives into clear, aligned actions across multiple disciplines and teams.
•  Maintain visibility on cross-functional work, manage interdependencies, and proactively identify and remove blockers.

Delivery Oversight & Operational Excellence

• Oversee the delivery of digital products, data services, and operational workflows, ensuring successful outcomes.
• Apply appropriate project delivery models (e.g., Agile, hybrid), adapting methodologies to suit specific contexts and organizational needs.
• Monitor and manage delivery risks in technical, data, and compliance environments, engaging specialist expertise when necessary.
• Build and maintain standardized processes for launching fundraising initiatives across countries and channels.
• Lead continuous improvement efforts to optimize efficiency, scalability, and quality assurance.

Market Expansion & Fundraising Rollout

• Lead planning, execution, and monitoring of fundraising operations in new countries and channels, ensuring full compliance.
• Manage a $7M annual budget for IG fundraising activities, building adaptive roadmaps aligned with strategic goals.
• Identify and address operational challenges in new fundraising territories to enable successful market entry.

Compliance, Risk & Approvals Management

• Oversee compliance operations for Individual Giving fundraising across legal, privacy, procurement, and IT.
• Identify and mitigate operational, financial, and data privacy risks related to fundraising activities.
• Ensure ongoing monitoring and reporting of compliance status and risk exposure.

Strategic Leadership & Stakeholder Engagement

• Serve as member of the IG leadership team, collaborating with acquisition, supporter experience, and PSP counterparts.
• Build partnerships with internal and external stakeholders to maximize efficiency, knowledge sharing, and innovation.
• Advocate for strategic priorities of fundraising operations during periods of growth and organizational change.

By fulfilling these responsibilities, the IG Tech & Ops Lead ensures that new fundraising activities are executed efficiently, compliantly, and in alignment with the organization’s strategic goals.