Position: Indoor Account Manager
Contract Type: Permanent / Full-time
Location: Ryton on Dunsmore, Coventry (Hybrid working)
Hours: Monday-Friday / 09.00-17.00
Salary: £28,000 + commision

ABOUT THE ROLE:

You would be responsible for the maintenance and the growth of a portfolio of customers. Have to be fully compliant with all internal systems and maintain all customer’s records within our CRM system.

Key Responsibilities:

• Maintain all portfolio customers, ensuring they continue to trade with DHL eCommerce UK through regular check-in calls
• Ensure customer adhere to agreed volume levels and take a proactive approach to monitor
• To accurately provide Management Information and reporting of own account management portfolio to reflect actual and forecast weekly and monthly performance against agreed KPI’s
• Negotiate client contracts and manage the amendment of pricing through defined processes for authorisation
• Ensure all customer contact is logged and updated within our Salesforce CRM system,
• Responsible for supporting with all yield management projects to deliver improved customer margin e.g.: GPI and margin improvements
• To be fully conversant with all DHL eCommerce UK commercial tools
• Maintain strong relationships with all departments with DHL eCommerce UK
• Generate Leads through strong networking and influencing

WHAT WILL YOU NEED TO DO NEXT?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV