JOB REQUIREMENTS:

• Hands-on troubleshooting background in mechanical, electrical, plumbing and electrical controls.
• Strong customer service mindset with excellent communication and organizational skills.
• Strong computer skills, including Microsoft Office required.
• Associate or bachelor’s degree preferred—or equivalent combination of education and experience.
• Must be fluent in English, both verbal and written.
• Must have a valid driver’s license and excellent driving record.
• Ability to lift 50 pounds and occasionally up to 100 pounds, work outdoors in various conditions, maneuver around moving machinery, and climb ladders with a 300 lb. weight limit.

• Assist with coordination and delivery of preventative maintenance, service repairs and installations for Federal and local government customers.
• Provide support to service technicians - order parts, verify paperwork, ensure they are prepared for each job, and assist techs with electro-mechanical troubleshooting.
• Maintain clear communication with customers and the EST team regarding job status, costs, and scheduling.
• Monitor, resolve, and escalate customer inquiries/requests.
• Assist the regional supervisor in ensuring 100% completion of contractual obligations, warranty, compliance items and track service performance metrics.
• Generate quotes for service, repairs, and installations as needed.
• Ability to obtain and maintain access credentials for military bases and other secured facilities.
• Service coordination or management experience, in industrial or Government/DoD industries background is a plus.
• Relocation assistance is available.
• Pay depends on experience and skill level.
• And yes, great benefits.