Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are in search of a dynamic and visionary Retail Chief Technology Officer to join our team – a knowledgeable industry expert with a profound focus on transformative initiatives within the Retail space. The ideal candidate will possess a remarkable track record of driving strategic growth by fostering relationships within the C-suite, illustrating the value of cross-product and platform initiatives, and boasting extensive experience within the retail domain. This multifaceted role demands exceptional leadership prowess, an in-depth comprehension of market trends, industry challenges and opportunity for retailers, and the knack for recognising and seizing transformational business opportunities. Proficiency in procuring and managing Software as a Service (SAAS) environments within the retail sector is a definite asset for this role. Additionally, prior experience working in a retailer would be highly advantageous.

PREFERRED QUALIFICATIONS:

• Experience with ServiceNow or similar enterprise software solutions.
• Established network of contacts within the retail industry.
• Experience working with cross-functional teams and managing multiple projects simultaneously.
  FD21
  Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
  Additional Information

• Develop and maintain a deep understanding of the retail industry, including key trends, challenges, and opportunities.
• Serve as a trusted advisor to our retail clients, providing insights and recommendations on how to leverage ServiceNow’s solutions to achieve their business objectives.
• Lead the development and execution of a comprehensive business development strategy, specifically targeting transformational initiatives within the retail industry
• Cultivate and nurture robust relationships with key stakeholders, including clients, partners, and influential figures within the industry.
• Identify which key industry events ServiceNow should have a presence at, and work with the marketing team on building out that presence, as well as creating new impactful customer events and building a community of retail customers
• Identify prospective business opportunities and cultivate strategic partnerships to bolster the company’s growth objectives, leveraging insights into market dynamics and industry trends.
• Conduct exhaustive market research and analysis to uncover emerging trends and transformative opportunities within the industry landscape.
• Collaborate with cross-functional teams to refine the company’s value proposition and devise innovative solutions to address market demands.
• Monitor market trends, competitive landscapes, and customer feedback to inform strategic decision-making and enhance business development efforts.
• Stay current with industry developments and continuously update knowledge and skills to remain a thought leader in the retail sector.
• Collaborate closely with the executive team to delineate and execute the company’s overarching growth strategy, integrating transformational initiatives.
  Qualifications

To be successful in this role, applicants would usually need to demonstrate

• Minimum of 10 years of experience in the retail industry, with a strong track record of success in a similar role.
• Deep understanding of retail industry trends, challenges, and opportunities.
• Proven ability to develop and execute go-to-market strategies and drive business growth.
• Excellent communication and presentation skills, with the ability to articulate complex concepts to a wide range of audiences.
• Strong analytical and problem-solving skills, with the ability to think strategically and creatively.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.