IndySoft Configuration & Support Specialist at Transcat

, , United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IndySoft, Calibration Management, Technical Support, Troubleshooting, Problem-Solving, Customer Service, SQL, Database Administration, Documentation, Collaboration, Microsoft Office 365, Software Configuration, Data Migration, Training, Scripting, ISO 17025

Industry

Computers and Electronics Manufacturing

Description

Overview Who we are— Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? Here’s what Transcat has to offer— Work that matters A values-based culture where people care about each other and the work they do together Flexibility Training and development to accelerate learning and career advancement Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE! Position Summary The IndySoft Configuration & Support Specialist will be responsible for managing our IndySoft calibration management software, ensuring that it is functioning at optimal levels, and improving it to meet the growing needs of our organization. They will be responsible for configuring, implementing changes, and supporting the IndySoft application at Transcat. Responsibilities Essential Duties and Responsibilities Configure and implement new features and functionality within our IndySoft environment in a manner that is both scalable and maintainable Integrate separate lab locations into one central IndySoft system, including data migration Provide exceptional technical support to Transcat's IndySoft users of varying skill levels via phone, email, and our internal ticketing system Troubleshoot IndySoft and related software issues, diagnose problems, and implement effective solutions specific to Transcat's workflows Collaborate with Transcat's internal teams (IT, Service Operations, Sales, and Finance) to understand and address IndySoft-related challenges, and test functionality Research and escalate complex technical issues Document solutions and procedures to ensure knowledge transfer and maintain a comprehensive knowledge base specific to Transcat's IndySoft usage Stay up to date on the latest IndySoft training, software releases, and industry trends relevant to Transcat's operations, and provide training to Transcat employees Load IndySoft-related software packages and business applicable programs into our software portal and install software onto computers (e.g., Tech Sync, Web Tier Tools) Collaborate with the Transcat IT Helpdesk to maintain IndySoft-related hardware, peripherals, and environmental monitoring devices Track and communicate software changes between releases and updates Additional tasks as required to ensure IndySoft functionality and reliability Model the Company’s values to influence others to perform in an aligned manner Other duties as assigned Qualifications Required Knowledge, Skills, and Abilities Demonstrated ability to design, configure, implement, and maintain software applications Strong understanding of computer hardware and software, including Microsoft Office 365 (e.g., Outlook, Excel, and SharePoint) Ability to work independently and as part of a team A passion for providing exceptional customer service Excellent troubleshooting and problem-solving skills, and attention to detail Excellent written and verbal communication skills, with the ability to effectively communicate technical information to non-technical users Ability to travel to our international network of locations (< 50% total travel) Ability to provide occasional after-hours support to perform software upgrades and deploy new configurations, minimizing downtime and disruption to laboratory operations Education and Experience 5 years of experience working in calibration laboratory operations 2 years of experience with IndySoft software usage, configuration and implementation, and creating IndySoft reports Experience with database administration and SQL queries Experience with IndySoft scripting, preferred Associate’s degree or higher in a technical field, preferred Working knowledge of relevant industry standards (e.g., ISO 17025) and calibration automation software applications (e.g., Fluke MET/CAL, MET/CONNECT), preferred Experience with ticketing systems and knowledge base management tools, preferred Experience in technical support or a related field, preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Equal Opportunity and Non-Discrimination Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law. We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety. Disclaimer All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.

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Responsibilities

The IndySoft Configuration & Support Specialist will manage the IndySoft calibration management software, ensuring optimal functionality and implementing improvements. They will provide technical support to users, troubleshoot issues, and collaborate with internal teams to address challenges.