INFO TECHNOLOGY TECHNICIAN - Children and Youth at County of Northumberland

Sunbury, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Information Technology, Management Information Systems, Technical Assistance, Troubleshooting, Training, Policy Development, System Surveys, Program Improvement, Form Design, Communication, Decision-Making, Problem-Solving, Crisis Management, Field Visits, Computer Program Improvements, User Acceptance

Industry

Government Administration

Description

Description The Information Technology Technician potion within Children and Youth Services is a professional level position designed to aid and develop the Management Information System within the Agency. Responsibilities include: * Working in close cooperation with the Agency Administrator, Directors of Social Service, Supervisors, and key staff to develop improvements of the Management Information System. * Coordinate all hardware, software and application of the CAPS/AFCARS/CWIS Systems as well as any other applications that are utilized in the aagency.. This includes but is not limited to trouble shooting, techinal assitance and resolving any issues that would come about. * Working in close cooperation with County Department of Information Services personnel for computer program improvements. * Providing training to staff on case management system information. Train new staff on the utilization of the programs. * Developing a training manual to be utilized as part of on-going training and reference. * Developing policies and procedures relating to computer use within the agency as well as implementing the user acceptance documents to staff and completing incident reports for any issues that would arrise with the programs and or equipment. * Conducting system surveys of Agency programs so as to determine the feasibility of computer enhancement. * Participation in work measurement, space utilization, work simplification, and manpower utilization studies as they relate to County case management systems and CAPS/CWIS/AFCARS. * Assist in implementing program improvements of the agency computer system. * Designing forms to be utilized with the system. * Attending meetings as necessary to keep management informed of pertinent issues of the computer system. *Attend trainings and seminars to maintain updated knowledge of both C&Y specific and general computer technology. * Perform related work as required. Physical Job Requirements: · Mobility: Ability: to travel between office locations, client homes, hospitals, and community sites. This may involve walking, standing, climbing stairs and/or driving. · Sitting/Standing: Prolonged periods of sitting at a desk or computer, as well as standing or walking when conducting field visits. · Lifting/Carrying: May require lifting or carrying files, office supplies, small equipment, a child, or an adult (typically up to 25-150+ pounds) · Reaching/Bending: Regularly required to reach, bend, crouch, or kneel to assist clients or handle paperwork · Fine Motor Skills: Frequent use of hands for typing, writing, and handling documents. Mental and Emotional Demands: · High Stress Tolerance: Ability to manage crisis situations, interact with individuals in distress, and handle potentially volatile situations. · Communication: Frequent verbal and written communication with clients, families, healthcare providers and legal entities. · Decision-Making & Problem-Solving: Requires critical thinking to assess client needs, develop care plans, and navigate complex social services. Work Environment Considerations: · Client Homes and Community Settings: May encounter unsanitary conditions, pets, smoke, or environmental hazards. · Potential Safety Risks: Interactions with individuals experiencing severe mental illness, substance use disorders, or behavioral crisis. · Flexible Schedule: May require evening, weekend, or on-call work depending on agency requirements. Requirements Must meet the minimum experience and training (METs) required for the job. The METs for this position are: MINIMUM EXPERIENCE AND TRAINING: An associate's degree in any information technology field; or Two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance; or An equivalent combination of experience and training. To be considered for this position you must meet the minimum experience and trainig requirements and apply at www.employment.pa.gov

Responsibilities

The Information Technology Technician will work closely with agency staff to improve the Management Information System and provide technical support for various applications. Responsibilities include training staff, developing policies, and conducting system surveys to enhance agency programs.