REQUIRED QUALIFICATIONS

• Bachelor’s or master’s degree in computer science, Information Systems, Medical or Hospital Informatics or related disciplines or
• 1-2 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.
• Fluent English

Special Skills & Knowledge:

• Sound understanding of diagnostics laboratory workflows and related technologies
• Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
• Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
• Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
• Technical proficiency with general business applications such as MS Office, MS Project/ Smartsheet

Key Competencies:

• Strong verbal and written communication skills with excellent customer facing capabilities
• Attention to detail and a concern for quality; action oriented for solving problems
• Able to improve and willing to bring ideas forward, mitigate/ resolve escalated issues

• Provide comprehensive support for entire informatics solution.
• Partner with Center of Excellence teams to optimize informatics solutions and offerings as well as quality of service.
• Support defining Network diagram & required components for given projects.
• Perform software-related installation and configuration processes.
• Deliver structured software application product training to the end user.
• Support post-sales informatics activities and provide expert knowledge.
• Teamwork approach to identify best solution and to be a reliable contributor to skillset improvement.
• Become a trusted advisor to customers
• Identify customer needs, propose solutions, manage and resolve complex problems
• Provide feature/ product enhancement input based on customer feedback
• Maintain and assume accountability for a culture of high customer service