JOB DESCRIPTION:
The Information Analyst - Consumer Insider Risk p rovides a range of business information management functions to support Consumer Insider Risk and Performance Integrity data and analytics. Works under general guidance of other senior team members in partnership with subject matter experts to design, develop and support business information management solutions for the department. Responsible for team’s case log management including, data integrity, case assignment & workflow, database enhancements, and daily reporting.
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EDUCATION & EXPERIENCE:
- Undergraduate degree preferred
- Broad knowledge of business and risk and control environment
- 4+ years of relevant experience
- Solid knowledge of governance, risk and control procedures, strategies & tactics
- Knowledge of current and emerging trends
- Skill in using analytical software tools, data analysis methods and reporting techniques
- Skill in using computer applications including MS Office
- Ability to communicate effectively in both oral and written form
- Ability to work collaboratively and build relationships
- Ability to work successfully as a member of a team and independently
- Ability to exercise sound judgement in making decisions
- Ability to analyze, research, organize and prioritize work while meeting multiple deadlinesAbility to process and handle confidential information with discretion
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CUSTOMER ACCOUNTABILITIES:
- Provides specialized business governance and control related advice/support to management/leadership and respective teams for area(s) of specialization
- Leads on the implementation of governance and control initiatives in support of the overall business/function strategy
- Manages a set of business governance and control work activities requiring coordination across multiple areas
- Reviews processes and controls and connects the dots across issues and control deficiencies in order to increase standardization of solutions, processes and controls
- Supports/manages the integrated implementation of policies/processes/procedures/changes across multiple functional areas
- Provides subject matter expertise to projects/initiatives, and participates in identifying, designing and testing solutions and supporting implementation activities
SHAREHOLDER ACCOUNTABILITIES:
- Ensures programs/policies/practices are well-managed, meet business needs/priorities, and comply with internal/external requirements
- Exercises discretion in managing communication/correspondence, information and all matters of confidentiality
- Conducts research projects; supports the development/delivery of materials and presentations to management or broader audience
- Adheres to enterprise frameworks or methodologies that relate to activities for own business area
- May lead work streams by acting as a project lead/SME for medium-scale projects/initiatives in accordance with project management methodologies
- Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high-risk transactions/activities as necessary
- Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
- Is knowledgeable of and complies with Bank Code of Conduct
EMPLOYEE/TEAM ACCOUNTABILITIES:
- Participates as a member of the team, supports a positive work environment and ensures timely communication
- Supports team by regularly enhancing knowledge/expertise in own area and participates in knowledge transfer
- Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
- Keeps others informed about the status/progress of projects
- Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
- Contributes to a fair, positive and equitable environment
- Acts as a brand ambassador for your business area/function and the Bank
PHYSICAL REQUIREMENTS:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel – Occasional
- International Travel – Never
- Performing sedentary work – Continuous
- Performing multiple tasks – Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds – Occasional
- Sitting – Continuous
- Standing – Occasional
- Walking – Occasional
- Moving safely in confined spaces – Occasional
- Lifting/Carrying (under 25 lbs.) – Occasional
- Lifting/Carrying (over 25 lbs.) – Never
- Squatting – Occasional
- Bending – Occasional
- Kneeling – Never
- Crawling – Never
- Climbing – Never
- Reaching overhead – Never
- Reaching forward – Occasional
- Pushing – Never
- Pulling – Never
- Twisting – Never
- Concentrating for long periods of time – Continuous
- Applying common sense to deal with problems involving standardized situations – Continuous
- Reading, writing and comprehending instructions – Continuous
- Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
WHO WE ARE:
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
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