JOB PURPOSE

The role will provide information and advice with case work, to adults aged 50+ and their families and carers, in a wide field of subjects, including welfare benefits, housing, health, community care, and local services across Sandwell. We anticipate that the role will deliver support face to face at our Sandwell locations, in client’s homes, on the phone and by email.

PRINCIPAL DUTIES:

· Deliver information and advice to clients via telephone, face to face appointments, outreach sessions and via email.
· Providing high quality information and advice to callers on housing, social care, welfare benefits, consumer issues, health and activities, groups and other support with day-to-day problems
· Maintain up to date knowledge of developments in benefits, community care, housing options and other issues relating to older people
· Negotiate on behalf of customers, ensuring that their best interests are represented.
· Ensure service provision and case recording meets identified quality standards
· Contribute to project KPIs and reporting
· Maintain case and data records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation, in line with confidentiality guidelines and GDPR
· Represent Age UK Birmingham & Sandwell at events and activities as necessary
· Provide cover for other members of the team when necessary.
· Attend training courses as appropriate.
· Undertake any other duties commensurate to the post not specifically mentioned in this job description.