Information and Retail Assistant at DCCEEW NSW

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

45.08

Posted On

23 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Retail Sales, Cash Handling, Point Of Sale Systems, Visitor Information, Negotiation, Diplomacy, Digital Booking Software, Conflict Resolution, Reporting

Industry

Government Administration

Description

Do you want your work to make a difference for NSW? Working to the protect the state’s environment and heritage. * Internal expression of interest * 5 x Casual opportunities * Located in Kurnell - Kurnell Visitor Centre – Kamay Botany Bay National Park. * Casual rates apply depending on experience ($41.46 to $45.08 per hour) plus employer’s contribution to superannuation and casual loading About the role National Parks and Wildlife Service has a unique opportunity for five casual Information and Retail Assistants to work as part of the Greater Sydney team and contribute towards the conservation of the natural environment, flora, fauna and Aboriginal heritage. As an Information and Retail Assistant, you will provide professional and focused customer services through the provision of visitor information, site reception services, collection of entry fees, maintain cleanliness of the centre and retail/merchandise sales and related reports. Noting this is a role within a start up location, tasks may vary to suit the scope of works being developed – this may include but not be limited to setting up conference spaces, responding to group bookings and assisting with the visitor management of the internal and external centre. Please note you must be available to work weekdays, weekends, public holidays, and peak periods. In addition, in line with the GSB Information and Retail Expectation document, you are required to be available for a minimum of five days per month for potential rostered shifts. About you To be successful in the role, you will have: * Experience acting independently on matters relating to servicing visitors to the national park where supervisors are not readily available. * Experience in exercising excellent customer service and negotiation skills as well as sound people and diplomatic skills to deal effectively with cultural differences or limited English skills. * Team player, customer service focused, safety orientated, sound technical ability to operate point of sale systems and related reporting. Essential Requirements * Experience in a retail environment including dealing with customer enquiries be that face to face or on phone. Experience in operating a frontline service area, cash handling procedures and using digital booking software. * A current Working with Children Check (WWCC) is an essential requirement for this role. The role has been identified as requiring this check in line with the Child Protection (Working With Children) Act 2012. * Ability to work outside of normal working hours and on weekends and public holidays if required. * A current Australian driver’s licence and first aid certificate or willingness to obtain one. For more information read the full Role Description: Information and Retail Assistant [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtPLvQHlGfgMO16Acq1Aao8JkPvhqC5bQYOriGqoWkh5RFiOUlBGK7mW8fcW9_-HHYubnAAtMcg9pNXcaCg60mJQzrZizvT5mI8hrdH23DnN19e3rg9ApDT-gbQti-WF8Ea66-6kQ9ontxtEYlMHtAKA%7e%7e] To Apply If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role. Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. Applications close: Thursday 2 July 2026 at 11:55PM. Should you require further information about the role please contact Marie Kellett via marie.kellett@dcceew.nsw.gov.au [marie.kellett@dcceew.nsw.gov.au] or on (02) 9472 8910. Looking for more information or assistance in applying? * Our commitment to a diverse and inclusive workplace. [https://www.nsw.gov.au/departments-and-agencies/dcceew/work-us#toc-inclusion-and-belonging] * How we encourage and support people with disability [https://www.nsw.gov.au/nsw-government/equity-and-diversity/disability-employment/employee-support] * Information and adjustments for individual needs [https://iworkfor.nsw.gov.au/campaign/adjustments-for-individual-needs] for the recruitment process and the workplace. If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au [dcceew.ta@dpie.nsw.gov.au] or contacting Tori Basnet on 0400 543 556 (please mention reference number 551358). If you are an Aboriginal or Torres Strait Islander, use our Aboriginal applicants guide [https://www.nsw.gov.au/sites/default/files/2024-05/dphi-working-with-us-guide-for-aboriginal-applicants.pdf] to assist with applying for roles or our Aboriginal Career pathways team at AEX@dcceew.nsw.gov.au [AEX@dcceew.nsw.gov.au] for a yarn. Find us on Facebook [https://www.facebook.com/nswdcceew], Instagram [http://www.instagram.com/nswdcceew], X [https://twitter.com/nswdcceew] (Twitter), YouTube [http://www.youtube.com/@nswdcceew] and LinkedIn [https://www.linkedin.com/company/nswdcceew/].

Responsibilities

Provide professional customer service, visitor information, and retail sales at the Kurnell Visitor Centre. Responsibilities include collecting entry fees, maintaining center cleanliness, and assisting with visitor management and group bookings.