OPEN-ENDED: PERMANENT CONTRACT

We are looking for a part-time, peripatetic Information and Support Assistant to join our friendly and welcoming Edhelp Team. This permanent position is based in central Edinburgh, just a few minutes’ walk away from local bus routes and Waverley train station, with the peripatetic role requiring the post holder to work at any of our 10 library sites around the city as required
The Information and Support Assistant will work 25 hrs per week (9am - 2pm Monday to Friday), making this role ideal for someone who has to balance work with other commitments.

WHAT THE JOB INVOLVES:

• Providing frontline support to students, staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration
• Giving excellent customer service while offering face-to-face and online help and information to users
• Managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service needsResolving user queries whenever possible, passing on those which require more specialist help
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Please refer the Job description for details