Information and Support Coordinator at Leicestershire County Council

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

31029.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, IT Skills, Multi-Agency Experience, Telephone Support, Collaboration, Family Support Knowledge, Prioritization, Equality, Diversity, Inclusion

Industry

Government Administration

Description

Children and Families Department Organisation: Leicestershire County Council Work Location: County Hall, Glenfield, LE3 8RA Worker Category: Fixed Location Worker Salary: £28,605 - £31,029 per annum (pro-rata for part-time) Working Hours: 1 x 30 Hours per week (7- month Fixed Term) 1x 37 hours Permanent Contract Type: Fixed Term / Permanent Closing Date: 8th March 2026 Interview Date(s): 17th March 2026 About the Role The Family Help Triage team are looking for 2 focused and motivated individuals to join our busy team as an Information and Support Co-ordinator (ISC). This role includes reading referrals that come into our service from other services and families and making phone calls to families and the professional network, enquiring about what support we can offer and signposting to appropriate services. Therefore having experience of working with children and families, good communication, IT skills and knowledge of Family Help and other services is a key part of this role. You will also be part of a multi-disciplinary team with a good network of support from colleagues and managers. For information on our approach to the recruitment of ex-offenders, please see our policy statement. About You To apply for this post, you must: NVQ Level 3 or equivalent or demonstrable multi-agency experience evidenced against the headings below. Experience of working in children or family services within a health, social care or education context. This may be in either a statutory provider setting, or voluntary/community sector. Experience of providing telephone support and advice to families, asking the right questions to get the information required. Experience of working in a multi-agency environment which involves working in collaboration and partnership with colleagues from a range of agencies and services. Experience of applying threshold criteria to individual cases, of challenging inconsistency, and ensuring that written procedures and guidelines are followed appropriately. A sound understanding of the range of services on offer in Leicestershire and through national programmes. This would include knowledge of core provision such as parenting and family support, as well as knowledge of for example community-based initiatives or sources of support such as religious or community groups. Able to prioritise a demanding workload, taking a consistent approach to responding to children, young people, their families, and other professionals. A skilful communicator, able to convey important information to a range of different audiences which might include children and young people, parents, and professionals from a range of agencies. You must also have an understanding of, and commitment to, equality, diversity and inclusion. In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. Interested in Flexible Working? We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc. Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site. For more information or an informal discussion, please contact: Laura O'Neill – Team Leader Phone - 01163054255 To contact me by email, please click here How to Apply Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme. To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support. By applying for this post, you agree to our Terms and Conditions. About Leicestershire County Council Leicestershire County Council is a Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. For further information on what it’s like to work for us and the benefits we offer, please refer to the following: Our Recruitment Process Our Organisational Values Our Employee Benefits Working for Us

Responsibilities

The Information and Support Coordinator will read referrals and make phone calls to families and professionals to offer support and signpost to appropriate services. They will work as part of a multi-disciplinary team with a strong network of support.