Job Number:
J0125-0291
Posting Date:
January 23, 2025
Closing Date:
January 31, 2025
Job Title:
Applications Specialist
Branch/Department:
120 Martin Ross
Division:
Information & Technology Services
Assignment:
tbd
Employment Type:
Temporary Full Time
Status:
Full-Time

of Open Positions:

1
Salary:
$86,977.80 - $98,316.40
Pay Band:
PE212
Job title: Applications Specialist
Location: 120 Martin Ross – Information & Technology Services
Status: Temporary Full-Time (6 month contract)
Hours per week and Schedule of Work (Hours and Schedule of work are subject to change in accordance with Article 19): 35 hours per week. evenings and week-ends based on operational needs
Weeks 1 & 2: Mon. to Fri. 9:00am – 5:00pm

JOB SUMMARY:

The Applications Specialist is responsible for supporting the Lead and Manager in implementing and maintaining TPL’s enterprise applications on premises or in the cloud. The Specialist provides subject matter expertise on a grouping of applications, for either library services or corporate applications, and provides support in the selection and implementation of new applications. The Specialist is also responsible for on-going operational support, which includes problem/incident resolution, routine maintenance, and delivering on enhancement and change requests. The Specialist also supports application roadmap planning and is accountable for maintaining current awareness of vendor product development cycles. In supporting the application portfolio, this Specialist works with business stakeholders to ensure applications deliver value and are meeting business requirements for functionality, availability, and performance.

QUALIFICATIONS:

• Up to three years’ post-secondary education in the field of Information Technology
• Minimum of five (5) years related application support experience or an equivalent combination of education, training and experience
• Demonstrated domain knowledge of enterprise-wide business and technical processes
• Proven experience working with designated current TPL applications (either Library or Corporate applications), as defined in the job posting e.g. , (ex. Ceridian HCM, Symphony ILS, Self-checkout, Collection Digitization, Cornerstone LMS, Dynamics GP Finance)
• Proven experience working within established enterprise architecture frameworks in large organizations
• Proven understanding of best practices for applications, data security and ITIL
• Understanding and experience working on projects using Agile and Waterfall methodologies, following SDLC methodology
• Ability to work simultaneously on multiple projects and assignments with high quality deliverables
• Demonstrated ability to work autonomously including the ability to plan and organize work that is in alignment with projects and organizational deadlines
• Excellent verbal and written communication skills, as well as strong interpersonal skills with the ability to work with diverse stakeholders
• Ability to perform work requiring sound judgement, initiative, and analytical skills
• Ability to visit or work from over 100 Library branches across Toronto
  Upon request, accommodation will be provided through all stages of the recruitment and selection process.
  If you are invited to participate in the assessment process and require accommodations for the assessment, we ask that you provide your accommodation request as soon as reasonably possible.
  TPL invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.

Under the general direction of the designated Lead, and working within a team structure, this position is responsible for duties in Applications Selection & Implementation and in Applications Management & Support: