JOB DESCRIPTION:

• Deliver exceptional customer service by assisting clients promptly and professionally.
• Provide accurate information and support to customers to help them navigate services and procedures.
• Ensure all data entry is completed with 100% accuracy across all applications.
• Meet or exceed monthly processing targets (e.g., 250 applications per month).
• Assist in onboarding and mentoring new team members, setting a strong example of professionalism and work ethic.
• Provide support during periods of absence (sick leave or annual leave) to maintain smooth service operations.
• Maintain a high level of service quality and customer satisfaction at all times.

Experience Required:

• 1–2 years of experience in customer service, administration, or government service support.

Education & Qualifications:

• UAE national with valid UAE passport and family book.
• High school diploma or bachelor’s degree.

Skills & Competencies:

• Strong understanding of UAE government processes and service center operations.
• High attention to detail and commitment to accuracy in data entry.
• Strong organizational and time management skills; able to handle multiple tasks efficiently.
• Capable of working independently and collaboratively within a team setting.
• Proficiency in both Arabic and English communication.
• Excellent interpersonal skills with a proactive approach to problem-solving.

Additional Requirements:

• Flexibility to support different shifts or roles as needed to ensure continuous service.
• Positive attitude and dedication to delivering outstanding client experiences.

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Please refer the Job description for details