JOB INFORMATION

Job Requisition ID: 73918
Ministry: Justice
Location: Edmonton
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Two (2) Permanent positions
Scope: Open Competition
Closing Date: July 24, 2025
Classification: Administrative Support 6
Salary: $2,073.50 to $2,549.41 bi-weekly ($54,118 - $66,539/year)
Within the Court and Justice Services (CJS) Division, the Resolution Support Centre is the “come in” of the service delivery model, focusing on providing consistent information to Albertans in person, by telephone, or by email and will result in improved client access to the legal information & resources best suited to their situation, improved client experience, and an emphasis on front-end resolution of the legal issues Albertans experience. It is expected that this service delivery model will result in a decrease in the number of Albertans using the courts as a method of conflict resolution.

APS COMPETENCIES

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:

To be successful in this role and working environment, you must be able to demonstrate the following competencies:

• AGILITY: You take advantage of opportunities to change how work is done to better anticipate obstacles and improve service. You also anticipate changing environmental demands and change behaviour accordingly.
• SYSTEMS THINKING: You consider the inter-relationships among different aspects of an approach including how they related to other programs and areas.
• DEVELOP NETWORKS: You proactively build networks, connecting and building trust in relationships with different stakeholders.
• BUILD COLLABORATIVE ENVIRONMENTS: You contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• CREATIVE PROBLEM SOLVING: You ask questions to get a deeper understanding of the present issue, looking for ways to improve activities and results by doing something that may be new and different in the organization.
• DRIVE FOR RESULTS: You identify ways to exceed performance expectations, identifying potential efficiencies, different ways of working or opportunities to contribute to the work of others.

QUALIFICATIONS

Required: A high school diploma and four (4) years of related experience in the legal field or environment are required. A combination of legal experience and experience supporting or assisting various clients may also be considered.

EXAMPLES OF RELATED EXPERIENCE THAT WILL BE CONSIDERED INCLUDE:

• Legal Assistants and Paralegals
• Court or Judicial Clerks and Assistants
• Experience with various areas of law, court processes, and procedures in a judicial or legal field or environment (e.g., law firm, correctional services, etc.)

ROLE RESPONSIBILITIES

Are you looking for an exciting opportunity to apply your understanding of court procedures and the law to help Albertans increase their access to the legal system? Come join our Resolution Support Centre Team and provide exceptional service to Albertans while continuing to expand your knowledge of the law!
Under the direction of the Team Lead, Information Services, you will be a “front line” representative of Alberta Justice. You will provide reliable and current information to Albertans, including self-represented litigants who do not have the assistance of a lawyer.

YOUR ROLE WILL INVOLVE, BUT IS NOT LIMITED TO:

• Providing information and documentation about CJS programs and services to internal and external stakeholders via phone, in-person, and email.
• Providing information and referrals regarding alternatives to court action, including Resolution Services Programs (such as Assessment Services and Dispute Resolution Services), other GOA departments, NGOs, and local resources.
• Assisting clients in determining sources and location of general and legal information, such as court processes, program policies, and legislation.
• Reviewing and filing of court documents in accordance with the Alberta Rules of Court, federal and provincial statutes, policy directives and procedure manuals.
• Researching, developing, and maintaining program and service resource materials to facilitate consistent service delivery and training of staff members.

To be successful in this role and working environment, you must be able to demonstrate the following competencies:

• AGILITY: You take advantage of opportunities to change how work is done to better anticipate obstacles and improve service. You also anticipate changing environmental demands and change behaviour accordingly.
• SYSTEMS THINKING: You consider the inter-relationships among different aspects of an approach including how they related to other programs and areas.
• DEVELOP NETWORKS: You proactively build networks, connecting and building trust in relationships with different stakeholders.
• BUILD COLLABORATIVE ENVIRONMENTS: You contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• CREATIVE PROBLEM SOLVING: You ask questions to get a deeper understanding of the present issue, looking for ways to improve activities and results by doing something that may be new and different in the organization.
• DRIVE FOR RESULTS: You identify ways to exceed performance expectations, identifying potential efficiencies, different ways of working or opportunities to contribute to the work of others