Information Development Intern - Undergraduate at PlayStation Global

San Mateo, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

40.0

Posted On

05 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Writing, Content Management, User Research, Documentation Updates, Adobe Experience Manager, Git, Confluence, Quality Assurance, Terminology Alignment, Attention to Detail, Consumer Electronics, User Testing, Research Standards, Process Documentation, Layout Setup, Asset Management

Industry

Entertainment Providers

Description

Why PlayStation? PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. R-121779 About The Team The Product Information Design and Development (PIDD) group helps deliver PlayStation hardware and software on time by producing clear, accurate documentation. This includes PlayStation Terminology, user manuals, and packaging materials that support key product milestones. The team also improves internal workflows by adopting modern tools and refining content development processes. As an Information Development Intern, you’ll contribute to real-world projects and gain practical experience in technical writing, content management, and user research. You’ll work with tools used across the industry and collaborate with teams focused on product delivery and documentation quality. What You’ll Do Documentation Updates Revise internal documentation for PlayStation Terminology tools. Update end-user instructional content to reflect current tool features. Refresh service-level agreements (SLAs) and operational-level agreements (OLAs). Perform terminology alignment and consistency checks. Organize and maintain Confluence pages. AEM Support and Training Learn Adobe Experience Manager (AEM) workflows and create step-by-step guides. Support page creation, including layout setup, asset management, and publishing. Conduct QA checks to ensure accuracy, accessibility, and proper formatting. Repository and Database Maintenance Maintain content in the PIDD Git repository and other content platforms. Update project and content databases as needed. Document maintenance processes to support long-term use. User Testing and Research Assist with planning and conducting user testing for consumer-facing content. Help synthesize feedback and suggest improvements. Research documentation standards to support best practices. What You’ll Learn Experience with tools like Git, Confluence, and Adobe Experience Manager. Exposure to documentation workflows in a product-focused environment. Opportunities to apply writing and design skills to real content. Insight into how user feedback shapes product documentation. What We’re Looking For Current enrollment in an accredited university undergraduate program in Technical Communication, User Experience/Design, or related field, with graduation expected between December 2026 and Spring 2027. Proven technical writing skills; portfolio required. Comfortable working with consumer electronics. Familiarity with standards such as the Microsoft Style Guide. Strong attention to detail and ability to follow structured processes. Japanese language skills preferred but not required. Eligibility Students with expected graduation between December 2026 and Spring 2027 from an accredited university. Undergraduate Able to work during one of the following periods: May 18th - August 7th or June 15th - September 4th. Relocation assistance is available for eligible candidates. Must be available for the entire 12-week internship period. At this time, SIE will only consider applicants who are authorized to work for any employer in the United States and who will not require work visa sponsorship from SIE now or in the future to maintain their authorization to work in the United States. Our intern positions offer a fixed hourly pay rate. Please note that the pay rate is exclusive to the internship period and may not reflect what pay may look like following the completion of an internship. Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. Intern Pay Range $33.25—$40 USD Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Responsibilities

As an Information Development Intern, you will contribute to real-world projects by revising internal documentation and updating end-user instructional content. You will also assist with user testing and research to improve documentation quality.