ARE YOU HIGHLY ORGANISED, DETAIL-ORIENTED, AND PASSIONATE ABOUT SUPPORTING TRANSPARENCY AND SERVICE IMPROVEMENT IN LOCAL GOVERNMENT?

We could be looking for you to join our Information Governance and Complaints Team at New Forest District Council.
This is a varied and rewarding role where you’ll be the first point of contact for corporate complaints and information requests, helping ensure the Council meets its statutory obligations and delivers excellent service to residents.

ABOUT US

As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims.
At NFDC we believe that all our employees make a valuable contribution to the work of the council and that’s why we encourage a trusting and open culture where each employee is supported and respected equally, where ideas are actively sought and self-development promoted. We also recognise the value of a highly motivated and engaged workforce and we actively promote a good work/life balance. We’re keen to support career development and help all colleagues to be the best they can be.
We are proud of our values, please watch this short video to find out more. LEAF Learning Empathy Ambition Fairness (youtube.com)
If you’re ambitious and passionate, are driven to deliver, and want to be part of our team, we welcome your application.
To view full details of what you can expect from working for NFDC and to view the full job description, please click on the candidate pack attached.
Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC
For an informal discussion, please contact Karen Grimes on karen.grimes@nfdc.gov.uk
Closing date: 12th September 2025
Interview Date: 25th September 2025

As the first point of contact for corporate complainants, you’ll guide individuals through the complaints process with empathy and professionalism. You’ll also:

• Support the Council’s Data Protection Officer and the Information Governance & Complaints Team.
• Manage and respond to Freedom of Information (FOI), Environmental Information Regulation (EIR), and Data Protection (DPA/UK GDPR) requests.
• Log, route, and monitor complaints and compliments to ensure timely and effective resolution.
• Assist with investigations and help determine appropriate escalation levels.
• Provide vital administrative support including record keeping, performance reporting, and meeting coordination.
• Liaise with senior managers and external bodies such as the Local Government and Social Care Ombudsman and Housing Ombudsman.