The Information Governance Support Manager will play a key role in the management of Information Governance (IG) related matters with considerable freedom to act within the parameters of defined policies and legislation. The post holder will have expert / specialist knowledge in the areas of IG and an understanding of the research environment in the UK.
The post holder will work with the Information Governance and Complaints Manager to improve and develop the service provided by the IG and Complaints team to complainants and members of the public in line with the HRA’s strategic objectives.
The post holder will be responsible for leading on responses to Freedom of Information Act requests, subject access requests and other IG related matters as required. This will involve communicating verbally and through written format with members of the public, research participants, members of the research team and sponsors regarding queries and concerns, which may frequently be of a sensitive, confidential, personal and potentially highly complex nature.
The individual will also support the Information Governance and Complaints Manager in ensuring the wider work of the IG & Complaints team, notably complaints and third party complaints are managed in a timely manner and in accordance with HRA policies and procedures and legal frameworks.
The post holder will support the introduction, review and maintenance of new processes and systems (databases / workflows etc) which recognise the need to learn from enquiries, as well as seeking effective remedies for those who have raised a query.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for you, not just us and the work we do.
We’re committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives, and backgrounds create a stronger, more creative workplace that help us to deliver the best services.

We welcome applications which represent the rich diversity of our community. This includes:

• age
• disability
• ethnicity
• gender identity and expression
• religion or belief
• sex
• sexual orientation
• other diverse characteristics

We have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.
When applying to work here, speak to us about how we might be able to accommodate a flexible working arrangement – if it works for you, we’ll do our best to make it work for us.
Please note, if applying to our Nottingham or Bristol locations, we are only able to offer the role as home based.
This role sits within the HRA Resources directorate which consists of various functions that work collaboratively to provide and deliver a range of services to staff committee members and suppliers of goods and services to the organisation.

THE DIRECTORATE FUNCTIONS ARE:

• HR
• Finance
• Governance
• Commercial
• Corporate Portfolio Office
• Equality & Diversity
• Learning & Development
  To find out more and to understand the full duties of the role, please refer to the job description attached.
  In submitting your application with us, please note the following:
  We currently do not accept applications via recruitment agencies.
  We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.
  Where applicants fail to demonstrate how they meet any one of the essential criteria of the person specification, the application will not be shortlisted.
  You will be considered based only on the
  information in your application form. CVs will not be considered.
  The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications

Please refer the Job description for details