Information Management Analyst

at  Bank of America

ABOUT US:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

JOB DESCRIPTION:

This job is responsible for moderately complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data. Key responsibilities include fund setup, client identification data, pricing, and cost basis reporting. Job expectations include providing quality service and effective operations support for internal business partners and external clients.

LINE OF BUSINESS JOB DESCRIPTION:

As part of Client Identification and Monitoring Operations supports the Client Identification Program (CIP) for Domestic Merrill Lynch clients as well as the overall WM Customer Due Diligence (CDD) Program supporting the firm’s compliance with the US PATRIOT ACT. This team is also responsible for the review and decisioning on CIP and CDD alerts received daily. In addition, CIM Ops also support the process for Account Closure Recommendations for all of WM.

REQUIRED QUALIFICATIONS:

• Strong communication skills - ability to interact with various band levels
• Attention to detail
• Ability to learn quickly
• Proficient with Microsoft Excel
• Strong analytical skills
• Strong relationship building skills
• Strong problem resolution skills
• Organized with the ability to prioritize
• Self-motivated
• Ability to multitask
• Excellent customer service/interpersonal skills

SKILLS:

• Account Management
• Attention to Detail
• Customer and Client Focus
• Written Communications
• Analytical Thinking
• Oral Communications
• Prioritization
• Problem Solving
• Collaboration
• Recording/Organizing Information
• Research
• Result Orientation
• Adapt to change in a highly regulated industry
• Highly motivated mindset
• Strong problem resolution and decision-making skills

• Performs moderately complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to the established guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Reviews and approves required account documentation
• Identifies risk and opportunities for process improvement based on an understanding of how the work impacts other operational units
• Maintains knowledge of operational processes and assists in training less experienced team members
• Role is responsible for reviewing client data that cannot be verified by a third-party vendor in accordance with the Customer Identification Program.
• Processes routine/standard alerts (via applications and email) to appropriate front line unit (FLU) according to established procedures and prescribed processes.
• Daily responsibilities will cover one or more operations functional areas such as: Reviewing Initial Report, Sending out Alerts, Responding to Email Requests
• Provides quality service and effective and efficient operations support for the assigned areas, internal business partners and/or external customers and clients.