Location:Parramatta, NSW, AU, 2150

Req ID: 72433

• Clerk Grade 3/4 (between $82,193 - $90,001 plus super and annual leave)
• Location – Parramatta
• Full Time and Casual opportunities
• Flexible working options available

ABOUT US

Legal Aid NSW helps people with their legal problems. We can help people with most areas of criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.

DO YOU NEED HELP TO APPLY?

It’s important to properly prepare before you apply for a role. Here is some other information to help you:

• If you have questions about the role, you can contact the Hiring Manager – Helen Timoney on (02) 8833 3149 or email: helen.timoney@legalaid.nsw.gov.au.
• If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
• The Role Description sets out the responsibilities of the role.
• The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
• Applying for a Role
• Working at Legal Aid NSW

ABOUT THE ROLE

We have various Full Time and Casual vacancies that we will fill from this recruitment in our LawAccess team based at Parramatta.

Reporting to the Team Leader, the responsibilities of Information Officer - Legal include:

• Being the first point of contact for people who have a legal problem in NSW providing timely and accurate legal information and referrals through telephone and chat service channels.
• Developing and maintaining sound knowledge of legal information, analysing and responding to questions appropriately.
• Recording and maintaining accurate information regarding customer enquiries and assistance services.
• Participating in developing, maintaining and improving systems, legal information resources, referral protocols and office processes.
• LawAccess NSW utilises audio call recording for coaching and quality assurance purposes.

The LawAccess NSW phone and chat services are open 9.00am to 5.00pm, Monday to Friday. This role will see you commence taking phone calls before potentially progressing to our web chat service.
Our Information Officers enjoy the flexibility of being able to work most of their time from home as well as coming together onsite as a team to connect on a regular basis.
To learn more about what it is like to work as an Information Officer with LawAccess NSW, hear it from our staff: https://youtu.be/8ITnmfu7oYY.

THE ESSENTIAL REQUIREMENTS FOR THIS ROLE

You must:

• be willing to do a Criminal Record Check and/or Working with Children Check
• hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)

It’s important to properly prepare before you apply for a role. Here is some other information to help you:

• If you have questions about the role, you can contact the Hiring Manager – Helen Timoney on (02) 8833 3149 or email: helen.timoney@legalaid.nsw.gov.au.
• If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
• The Role Description sets out the responsibilities of the role.
• The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
• Applying for a Role
• Working at Legal Aid NS