Job description
We have an exciting opportunity to join the newly established Sheffield Community Infection Prevention & Control (CIPC) service.

SKILLS AND EXPERIENCE

We are looking for somebody who:

• Has strong word processing and data entry skills, with excellent accuracy and attention to detail, and is comfortable using a range of software to manage and analyse data.
• Can communicate clearly and professionally with a wide range of people.
• Is organised and able to manage competing priorities, shows initiative and can work independently or part of a team.
• Brings a commitment to high standards of service delivery, customer support, and values openness, honesty, and teamwork.

There are many benefits to joining Sheffield City Council. The package includes one of the best pension schemes available as well as flexible working arrangements, and we offer generous annual leave entitlement.
The role will be based at Sheffield Town Hall. Please note that the role will involve some in-person visits to community settings.
Shortlisting is anticipated to take place the week commencing 25th August 2025, and will be based on the specific skills and experience requirements listed above.
Interviews are expected to take place the week commencing 8th September 2025.
Please contact Ruth Granger, Consultant in Public Health ruth.granger@sheffield.gov.uk for an informal discussion about the post.
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

THE ROLE

We’re looking for an organised, customer-focused Information Officer to join the CIPC team. You’ll play a key part in supporting the delivery of the service by providing administrative and data support, ensuring information systems run smoothly, and helping internal and external customers get the information and support they need.
Your day-to-day work will include handling service requests, supporting data management, preparing reports, and helping develop informational materials. You’ll use your strong IT and organisational skills to help keep the service running efficiently, and your communication skills to help staff, partners, and customers.

KEY RESPONSIBILITIES

Administrative duties: You’ll carry out a range of admin tasks including data entry and record keeping, monitor supplies, and help keep day-to-day operations running smoothly. You’ll attend meetings and take accurate minutes to support service delivery. You will take initiative to plan and organise your workload, supporting the wider team.
Customer focus: You’ll help process incoming service requests and enquiries, ensuring customers get timely and helpful responses. You’ll provide information to the public and colleagues, referring more complex matters to the right person when needed, and you’ll create a professional and welcoming first point of contact. You’ll help monitor the quality of our service and contribute ideas to improve it.
Information technology: You’ll help maintain and develop our business application systems, promoting good practice in how we use technology. You’ll contribute to organising and updating office and management information systems. You’ll carry out data processing, research and analysis to support service delivery and decision-making. You’ll support IT-related training and promotional activities to help colleagues use systems effectively.
General duties: You’ll communicate clearly, adapting your approach to meet the needs of different audiences. You’ll help develop promotional materials and displays, and support the organisation and delivery of events. You’ll work flexibly, supporting other areas of the team as service needs change.