Information & Reference Services Associate at KANSAS CITY PUBLIC LIBRARY

Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

20.05

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reference services, Readers' advisory, Customer service, Library operations, Technology troubleshooting, Collection maintenance, Digital sources, Communication skills, Problem solving, Multi-tasking, Information literacy, Cultural sensitivity

Industry

Libraries

Description

Description We are hiring for two Information & Reference Services Associates. Both positions will report to the Information & Reference Services Manager. Both positions pay $20.05 per hour. Position 1 (24 hours per week) Schedule Sunday & Wednesday: 1 pm - 5 pm Monday & Tuesday: 8:30 am - 5 pm Position 2 (20 hours per week) Schedule Saturday: 8:30 am - 5 pm. Monday, Tuesday, & Wednesday: 3 pm - 7 pm. Location Central Library: 14 W 10th St., KCMO, 64105. Job Duties (Essential Functions) Patron Reference Provides high quality information and readers’ advisory service in person, by telephone, and online. Instructs and facilitates use of library resources. Models solution-focused customer service in line with Customer Service Expectations. Assists colleagues from any location or department with complex questions. Develops and maintains technology skills required to provide service. Represents the Library professionally. Service Point Management Acts as a positive, proactive presence in the building. Troubleshoots issues and submits work orders as needed for equipment. Assists with collection maintenance by shelving and organizing collection. Keeps service points and work spaces tidy, stocked, and attractive. Adheres to departmental guidelines and goals. Other duties as assigned. Requirements Ability to deal in an effective and courteous manner with members of the public on a daily basis, and enjoys working with and possess the skills to interact with both children and adults in a professional manner. Strong commitment to positive and polite customer service. Ability to multi-task and prioritize customer requests. Demonstrated ability to learn the use of varied reference sources, including digital sources. Excellent verbal and written communication skills. Knowledge of general library operations, services, and collections; knowledge of resources specific to Kansas City Public Library preferred. Intermediate computer skills. Demonstrated ability to follow verbal and written instructions. Demonstrated experience and ability to assist customers navigate complex information and problem solve. Demonstrated ability to learn to access, search, and evaluate digital sources. Ability to exhibit patience, cultural sensitivity, and establish boundaries and mutual respect with patrons. Additional consideration will be given to individuals that are proficient in any non-English languages utilized in Jackson County, MO, including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili. Required Education and Experience Bachelor’s degree in Library Science, History, Social Sciences or related field. The degree can be substituted with a 2 years of Library experience, preferably in the field of reference services, or 4 years of customer service experience. Work Environment Work is performed at the Central Library. Workspace is shared with co-workers and patrons from a diverse socio-economic community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. How to Apply Please apply for this position through our web application system. We only accept applications for specific currently open positions made through our online system. Access the online application from the job listing on the Job Opportunities page . The application system allows you to attach a document (such as a cover letter or a resume) to your application (10MB limit per document). When you submit your application, an acknowledgement will be sent to the email address you provided. You are welcome to apply for as many positions as you wish. However, to minimize problems, close and restart your browser between each application. All online Application for Employment forms must be completely filled out. For technical assistance, call 816.701.3712. Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.

Responsibilities

Provide high-quality information and readers' advisory services to patrons in person, by phone, and online. Maintain service points and assist with collection management while ensuring a professional and welcoming library environment.