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Information & Referral Specialist I at Community Action Partnership of Kern

Bakersfield, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Confidentiality, Customer Service, Advocacy, Health Services, Social Services, Call Handling, Resource Database Maintenance, Bi-Directional Texting, Live Chat, Appointment Assistance, Service Gap Tracking, Emergency Response, Communication Skills, Problem Solving, Multitasking, Time Management

Industry

Non-profit Organizations

Description

SUMMARY: The Informational and Referral (I&R) Specialist I is responsible for providing confidential, appropriate, unbiased health and social service information, referrals, and advocacy to the public by telephone, bi-directional texting, and live chat. The I&R Specialist I will track gaps in services, assist callers with questions, appointment needs, and be responsible for assisting in the maintenance of the 2-1-1 Kern resource database. This position is expected to be knowledgeable in call handling procedures and ensure customer service is provided across all campaigns and contracted counties. 2-1-1 Kern operates 24/7, 365 days a year, offering a variety of shift options. Work schedules may include evenings, overnights, weekends, and holidays. Employees may be called upon to assist and support after-hours staff as needed. Required to be available during declared emergencies to perform duties as directed by the 2-1-1 Program Manager.

Responsibilities

The I&R Specialist I provides health and social service information, referrals, and advocacy to the public. They also track service gaps and assist with appointment needs while maintaining the resource database.