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Information Representative at UPMC

Harrisburg, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Skills, Customer Relations, Personal Grooming, Computer Competence, Windows Software

Industry

Hospitals and Health Care

Description

Harrisburg Hospital is looking for a new Information Representative to join their team. You are the first face that greats and directs guests when they enter the hospital. This employee needs to have excellent verbal skills and be comfortable working in a fast-paced environment. Schedule: Monday – Friday from 3:30 p.m. – 9:00 p.m. Required to work 1 holiday a year and rotating weekends. Purpose: Greet and provide accurate and useful information to visitors and patients relative to patients, hospital facilities, services, and activities in a manner consistent with good customer relations. Responsibilities: Ensure that workstations are adequately stocked with necessary materials to provide customers with current and accurate information. Dress appropriately for a business setting and give attention to personal grooming. Provide pleasant greeting and information and assistance to the public regarding patients, the hospital, and medical offices in compliance with hospital guidelines. Attend regular staff meetings and participate in the implementation of activities within the hospital when requested by supervision. Comply with the hospital's policy regarding punctuality and regular attendance. Answer and transfer calls in accordance with hospital guidelines for customer service. Demonstrate competence with the computer and attend all necessary training programs to remain current with skills. Completion of High School graduation. 1year of minimum experience in a similar position. Experience working in a health care environment helpful. Excellent communication and customer service skills essential. Basic knowledge of Windows software needed. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The primary role is to serve as the first point of contact, greeting and directing guests while providing accurate information regarding patients, hospital facilities, services, and activities. Responsibilities also include maintaining stocked workstations, adhering to professional appearance standards, and handling phone transfers according to guidelines.