JOB SUMMARY

We are seeking a detail-orientated Information Requests Officer to manage and respond to information requests, ensuring compliance with legal requirements and maintaining confidentiality. The salary is £27,000 per annum pro rata to hours worked.
Main duties of the job
The postholder will coordinate and process information and subject access requests in accordance with the Data Protection Act 2018 and UK GDPR, ensuring timely and compliant responses. They will retrieve and review information from digital and paper records, applying redactions and exemptions as necessary. Maintaining an accurate database of requests, they will oversee the preparation of disclosures and provide clear, accurate information while safeguarding data security.
Working closely with clients, internal teams, and external professionals, the postholder will support individuals in understanding and exercising their information rights. They will provide advice on subject access requests and ensure all responses adhere to legal and organisational standards. Additional responsibilities include conducting records audits, maintaining organised filing systems, and supporting the wider Information Governance team with administrative tasks.
The ideal candidate will have strong experience in data protection and information law, demonstrating the ability to handle complex and sensitive data with professionalism. They must be proficient in using redaction software and managing distressing content with discretion.
About us
Alliance offers first rate training and development opportunities, flexible working where appropriate, child-care voucher scheme, 38 days annual leave per annum pro rata, EAP health scheme and a 3% contributory pension scheme.
Alliance Psychological Services Limited is committed to promoting equal opportunities in our employment practice and service delivery. We are signatories to the Mindful Employers Charter. Alliance also has Investors in People status and is committed to the National Living Wage.
Alliance Psychological Services follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each persons individual responsibility and are committed to promoting and safeguarding the welfare of clients. This role is subject to DBS checks in the event of a successful application.
Closing Date 11 April
Shortlisting Date 14 /15 April
Interview date 29 April
You must have right to work in the UK as we are currently unable to offer working visa opportunities.
We monitor the use of AI , if applicants have used it they should declare it.
AI-generated content may lack detail and not address key criteria outlined in the job description.
Personalisation is essential to convey individual skills, knowledge, and experiences effectively.
Job descriptionJob responsibilities
Main Duties and Responsibilities
Coordinate and respond to information and subject access requests in compliance with the Data Protection Act, UK GDPR, and relevant regulations, ensuring timely and effective processing.
Retrieve and review information from digital and paper records, ensuring compliance with legal and regulatory requirements.
Maintain accurate records of all information requests and their outcomes.
Provide clear and accurate information while adhering to data protection guidelines.
Liaise with clients, internal teams, and external professionals as needed. Support clients, their representatives, and staff in understanding and exercising their information rights under data protection laws.
Offer advice and assistance on subject access requests, ensuring a prompt and effective service.
Perform general administrative tasks to support the Information Governance team.
Use discretion in sharing information with internal and external stakeholders.
Prepare responses in a professional format.
Manage workload efficiently, prioritising tasks effectively.
Maintain an organised filing system, including archiving and disposal in line with policy.
Undertake additional responsibilities as appropriate to the role.
Safeguarding
Responsible for safeguarding children and vulnerable adults by always promoting the welfare of service users and operating within local policies and procedures.
Under guidance and support taking appropriate safeguarding action to protect children and vulnerable adults at risk of significant harm.
Under guidance and supervision to identify and support families in accessing Early Help Services
To share appropriate information with other agencies regarding the service users wellbeing and progress keeping within the boundaries of Confidentiality and Information sharing protocols.
Confidentiality
In the performance of their duties, the post-holder may have access to confidential information relating to clients and their care, staff, and others. They may also have access to information relating to Alliance as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to clients, carers, staff, other healthcare workers or Alliance business may only be divulged to authorised persons in accordance with Alliance policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person SpecificationExperienceEssential

• Knowledge of Data Protection Laws Strong Previous experience in NHS/healthcare
• & Abilities understanding of the Data Protection Act 2018, UK GDPR, and related legislation, including exemptions and redaction requirements. Experience Handling Subject Access Requests (SARs) Demonstrable experience managing SARs and information requests within legal timeframes. Information Governance & Compliance Experience applying data protection principles, ensuring compliance, and maintaining accurate records. Analytical & Attention to Detail Ability to review, interpret, and redact complex and sensitive information accurately. Communication & Interpersonal Skills Strong written and verbal communication skills, with the ability to explain data protection matters clearly to diverse stakeholders. IT & Administrative Skills Proficiency in Microsoft Office and case management systems, including document redaction tools. Organisation & Time Management Ability to prioritise workload effectively and meet strict deadlines while maintaining accuracy. Discretion & Confidentiality Understanding of mental health services Experience of using patient management systems Relevant qualifications in Data Protection, Information Governance, or a related field. Experience conducting audits related to records management and compliance.
• Sound judgment in handling sensitive or distressing information with professionalism.

Desirable

• Previous experience in NHS/healthcare
• Understanding of mental health services Experience of using patient management systems Relevant qualifications in Data Protection, Information Governance, or a related field. Experience conducting audits related to records management and compliance.

OtherEssential

• Resilient & Professional Able to work with confidential and sometimes distressing data while maintaining professionalism. Proactive & Solution-Oriented Takes initiative to resolve issues and improve processes. Team Player & Independent Worker Able to work collaboratively within a team while also managing responsibilities independently. Adaptable & Flexible Willingness to work flexibly with office and remote working as required.
• Other
• Act in ways that support equality and promotes diversity.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer detailsEmployer name
Alliance Psychological Services Limited
Address
Alliance Psychological Services Ltd
24 Yarm Road
Stockton-on-tees
Cleveland
TS18 3NA
Job Type: Part-time
Pay: £27,000.00 per year
Expected hours: 22.5 per week

Schedule:

• Monday to Friday

Work Location: In person
Reference ID: E0163-25-000

Please refer the Job description for details