• Clerk General Scale 1-13
• Package includes base salary ($36,668 - $71,777) and employer’s contribution to superannuation plus 17% loading for working weekends and public holidays
• Full time ongoing role + building a talent pool for future casual and temporary roles
• Located in Baradine

WORKING TO PROTECT THE STATE’S ENVIRONMENT AND HERITAGE

Do you thrive on delivering superior customer service? The Pilliga Forest Discovery Centre is seeking an Information and Retail Support Assistant to join their high performing team.

WHO WE ARE

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.
DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.
DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.
We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

WHAT WE DO

About NSW National Parks & Wildlife Service
Visit a park
Northern Inland Branch Overview

ABOUT THE ROLE

This is an exciting opportunity to be the face of National Parks and Wildlife Service assisting visitors at the Pilliga Forest Discovery Centre and the Warrumbungle National Park Visitor Centre. You will need to have excellent knowledge of the local area and a passion for National Parks. In this role you will be greeting visitors, providing information on all aspects of national parks, assisting with reservations, responding to customer inquiries, as well as working in the retail shop. Excellent customer service and computer skills are essential, as is an understanding of digital technology.
As the Pilliga Forest Discovery Centre and the Warrumbungle National Park Visitor Centre are open seven days a week, there is a requirement that you are available to work some weekends, public holidays, and peak periods such as school holidays and long weekends.

ESSENTIAL ROLE REQUIREMENTS

• A Working with Children Check (WWCC) is an essential requirement for this role. The role has been identified as requiring a check in keeping with the Child Protection (Working With Children) Act 2012.
• Understanding of and a commitment to the aims of the National Parks & Wildlife Service, including a sound appreciation of natural and cultural heritage conservation issues.
• Experience in cash handling procedures, stock control and ordering.
• Experience in computers and using word processing and spreadsheets.
• Current drivers licence.
  This role may involve weekend work. This is a shift based role, under the Crown Employees (Conditions of Employment) Public Service Award.
  To view the Role Description: Information & Retail Support Assistant

To be successful in the role, you will have:

• Experience in providing quality and courteous customer service in a professional manner; often dealing with simultaneous demands; requiring excellent time management and the ability to be flexible, particularly during high visitation times.
• Experience working in visitor services or retail previously, dealing directly with customers and supporting/resolving their queries. Strong problem-solving skills and enjoy building rapport.
• Good communication skills to engage with customers, stakeholders and staff and deliver accurate concise information.
• Demonstrated ability to work autonomously and to make decisions using initiative and within agreed procedures and policies.
• Demonstrate good cash handling skills and point of sale transaction experience