Information Security Lead Customer Development
Updated: December 2022 Function: Cyber Security
WL: WL2c Reports to: BISO Customer Development, Customer Operations, Foods & Tech
Scope: Western Europe Location: United Kingdom
Business Context and Main Purpose of the Role
Unilever is one of the world’s leading suppliers of Food, Home, and Personal Care products with sales in over 190 countries and reaching 3.4 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann’s, Wall’s, Ben & Jerry’s, Marmite, Magnum, and Lynx. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose as Unilever is ‘to make sustainable living commonplace’.
At Unilever, we’re determined to achieve a culture where everyone can thrive, a culture where all individuals are treated fairly and respectfully, and where their uniqueness is celebrated. We’re taking a holistic approach that focuses on how we can use the scale and reach of our business to have the greatest impact in our own workplace and beyond. We’ve set clear goals to eliminate any bias and discrimination in our policies and practices, accelerate diverse representation in our leadership, and remove barriers for people with disabilities. At the same time, we’re setting out to spend more with diverse businesses and increasing representation of diverse groups in our advertising. Find out more about our commitment to equity, diversity, and inclusion on our website.
Unilever’s Cyber Security organization is a multi-disciplinary team responsible for protecting the Confidentiality, Integrity and Availability of our Information and Operations. Our Cyber Security organization runs a 24x7 Security Operations Centre (SOC), oversees a robust Security Architecture and associated technology landscape, provides Cyber Security Solution Engineering and Risk Advisory to our business, and assesses the security of our vast technology estate, including factories, to name but a few areas. Cyber Security sits as part of the Business Operations organisations, as a peer to Unilever’s Technology and Data functions and the broad Supply Chain agenda. Cyber Security is tasked with elevating, reporting on and influencing enterprise cyber security risk mitigation across Unilever. The Cyber Security function is made up of the Governance, Risk, Assurance, and Compliance (GRAC) team, the Tech & Ops team, the BISO teams, and the Office of the CISO.

SKILLS:

• Excellent written and verbal communication skills and able to be understood by both technical and non-technical personnel.
• Proven ability to lead and motivate a senior team.
• The ability to lead through accountability with delegated responsibilities.
• Ability to manage conflicting priorities and multiple tasks.
• Stakeholder management and interpersonal skills at both a technical and non-technical level.
• Outstanding influencing ability.
• Ability to work in a collaborative environment.
• Outstanding critical reasoning and problem-solving skills – sticking to the problem until it is resolved.
• Customer-orientated, whether responding to queries or delivering new services.
• Skills in Programme and Project Management.

EXPERIENCE:

• The role holder will have practical experience in Cyber Security.
• Experience of leading major programs across a global organization.
• Experience and proven track record in Cyber Security.
• Experience in providing thought leadership, and driving a complex change agenda, and an ability to challenge the “status quo”.
• Excellent strategic and operational business awareness, with a deep understanding of the key drivers, levers, issues and constraints of digital businesses.
• Experience within a customer focused environment.
• Knowledge of the applications or the technical landscape within the domain and experience of delivering Cyber Security projects to its demands.
  Behaviours

Candidates would be required to demonstrate the Unilever Standards of Leadership & live the Values through showing the following behaviors:

• Agility – Flexes leadership style and plans to meet changing situations with urgency. Learns from the past, envisions the future, has a healthy dissatisfaction with the status quo.
• Talent Catalyst – Develops and magnifies the power of people. Creates an inclusive climate, empowering everyone to be at their best. Investing in people, coaching individuals, and teams to realise their full potential. Continually inspires powerful collaboration.
• Passion for High Performance – Inspires the energy needed to win, generating intensity and focus to motivate people to deliver results at speed.

Main Accountabilities

• Responsible for cyber security solution engineering and advisory across Unilever Customer Development function.
• Responsible for ensuring SOC visibility for Customer Development.
• Responsible for cyber risk reporting to the CISO and to the business leaders.
• Responsible for tailoring and delivering cyber training and awareness across the function.
• Responsible for encouraging and leading the cyber champions network participation.
• Responsible for leading cyber cultural transformation efforts for the Customer Development function.
• Responsible for maintaining and effectively directing timely closure of security exceptions for Customer Development
• Responsible for providing standards and controls feedback based on local implementation requirements/restrictions in order to refine global policies, standards and controls requirements.
• Partner with corporate audit for planned cyber security audit review across their area of responsibility.
• Identify, categorize and risk assess third parties for cyber security implications across their area of responsibility.
• Attract, develop, and lead a team of Information Security Leads and subject matter experts across the region, as planned for in the central cyber security budget and headcount plan

ROLE PURPOSE:

This Information Security Lead role supports the BISO in securing Unilever’s Customer Development business function. This includes cyber risk assessment across the region, including third parties, representing to the function our central security services, applying those services to determine gaps in the security posture, consulting on appropriate risk mitigation approaches, managing the functions security exceptions, cyber incident response, and elevating and reporting into the central Cyber Security function. These activities will be conducted with a ‘Risk Based’ approach to help individual businesses manage cyber risk in their area.

ROLE SUMMARY:

A vacancy exists for the Information Security Lead (ISL) for Customer Development within Unilever’s cyber function. The successful candidate will be responsible for the Customer Development function achieving and maintaining Cyber Security objectives, standards, awareness, and compliance, defined using a ‘Risk Based’ approach. This leadership position will report to the Business Information Security Lead (BISO) for Customer Development, Customer Operations, Food & Technology Foundations.

KEY AREAS UNDER THIS ROLE DELIVERED BY THE ISL TEAM INCLUDE:

• Cyber security solution engineering and risk advisory across Unilever businesses, assuring appropriate risk identification, assessment, mitigation, and reporting.
• Ensuring the deployment and running of security tooling in Customer Development, in conjunction with the Tech & Ops team.
• Ensuring the Security Operations Centers (SOC) have full visibility across the ecosystem and actively participate in incident response at the direction of the Head of Incident Response.
• Developing and delivering risk reports for Customer Development.
• Tailoring cyber training and awareness in alignment and partnership with the Cyber Training and Awareness Lead.
• Leading cyber cultural transformation across Customer Development in line with our Security Strategy and Transformation program.
• Maintaining and effectively directing the timely closure of security exceptions in businesses while reporting status to the Governance, Risk, Assurance and Compliance (GRAC) team.
• Providing standards and controls feedback, based on local implementation requirements to the GRAC team to help shape global policies and standards.
• Testing business continuity planning (BCP) and disaster recovery (DR) .
  •
  The position calls for a strategic individual with strong communication and influencing skills, who is able to roll their sleeves up tactically to understand business operations, digital transformation, cloud, applications, information technology (IT), operational technology (OT), internet of things (IoT) and Cybersecurity. This leader will utilize her/his knowledge and experience to assist with the implementation of an effective global cyber security program that ensures the overall cyber security posture of the company is aligned with business needs and balanced to protect in the evolving threat landscape. This role supports the Global CISO in building strong relationships with internal leaders and senior executives, along with the other senior Cyber Security leadership team, on matters of cyber security and cyber risk, to foster the execution of cyber security as a business enabler.

Main Accountabilities

• Responsible for cyber security solution engineering and advisory across Unilever Customer Development function.
• Responsible for ensuring SOC visibility for Customer Development.
• Responsible for cyber risk reporting to the CISO and to the business leaders.
• Responsible for tailoring and delivering cyber training and awareness across the function.
• Responsible for encouraging and leading the cyber champions network participation.
• Responsible for leading cyber cultural transformation efforts for the Customer Development function.
• Responsible for maintaining and effectively directing timely closure of security exceptions for Customer Development
• Responsible for providing standards and controls feedback based on local implementation requirements/restrictions in order to refine global policies, standards and controls requirements.
• Partner with corporate audit for planned cyber security audit review across their area of responsibility.
• Identify, categorize and risk assess third parties for cyber security implications across their area of responsibility.
• Attract, develop, and lead a team of Information Security Leads and subject matter experts across the region, as planned for in the central cyber security budget and headcount plan.

Key Skills and Relevant Experience