Hybrid requirements: This role has flexible working patterns.
As part of our diverse tech team, you can partner with technology and business partners across business functions/processes to ensure alignment, understanding and ongoing communication on risk controls and regulatory/compliance requirements. Works individually and with teams on both structured and unstructured assignments. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
How will you make an impact in this role?
As an Information Security Manager in our Mission Control Governance & Service Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. This role ensures that technology resilience service is delivered effectively and that identified actions to maintain or improve levels of service are implemented. The Information Security Manager will perform proactive assessments on all functions within Mission Control to ensure that any gaps are identified and remediated. Partnering with Information Security, Infrastructure teams, Business Continuity Management, Crisis Management and Cyber Risk Management, this role will be instrumental in sharing relevant projects and activities to bolster Operational Resilience posture and the Mission Control vision.

MINIMUM QUALIFICATIONS

The successful candidate for this position must be a proven self-starter with the ability to manage multiple priorities for various stakeholders. In addition, the candidate must possess the following qualifications:
Bachelor’s Degree or equivalent experience in related field
Minimum five years of experience with global operational/technology regulations, preferably in the financial services field (e.g., FFIEC/FBA, RBI guidelines, DORA, UK FCA regulations)
Ability to lead cross-functional, large/complex program or multiple programs
Ability to adapt to situations to quickly resolve issues and/or gain alignment
Ability to communicate with all leadership levels
Ability to use business and technical experience to identify impacts or risks and build plans to mitigate them
Ability to effectively negotiate and influence to reach desired outcomes
Strong knowledge of the inter-relationships between Technology Resilience, Enterprise Resilience, Technology Risk Management and Crisis Management
Experienced knowledge using the core tools used in the planning, analyzing, designing, building, testing, configuring and maintaining of assigned application(s)
Technical Acumen, Adaptability, Collaboration & Teamwork
Continuous Improvement, Drive for Results and Analytical Thinking
Documentation & Technical Writing and Problem Solving
Excellent communication skills: Proficient in technical and business writing, able to produce written reports and templates, able to effectively present information based on audience seniority and level of formality
Self-motivated with an ability to work on one’s own with a strong sense of ownership and accountability

PREFERRED QUALIFICATIONS

Experience with ITSM, Incident Management, Business Continuity/Disaster Recovery
Experience in Governance
In depth knowledge of Business Continuity Management practices
Experience with relevant business domain related functions
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Life at
American Express
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Culture overview
Our culture is built on a 175-year history ofcourageous leadership, innovation, and anunwavering commitment to back our customers,communities, and each other. With shared valuesand leadership behaviors, we’ve continued to setthe standard for what it means to provide the bestexperience every day with premium products andservices that help our customers achieve theiraspirations. As part of Team Amex, you’ll buildstrong relationships and collaboratewith colleagues around the world in anenvironment where everyone is respected andvalued, and where you can reach your potential.Here, your voice and ideas matter, your workmakes an impact, and together, you will help usdefine the future of American Express.
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Employee benefits
Bonus Scheme
Childcare Vouchers
Cycle To Work
Flexible Hours
Flexible Working
Laptop
Life Insurance
Pension
Private Healthcare
Season Ticket Loan
Wellbeing Programme
Office vibe

Develop and manage Operational Resilience governance reporting and metrics for Technology
Inspire teams to have a “resilience-first” mindset and set strategies to ensure that Technology Resilience is best-in-class
Support the development and maintenance of the Mission Control Governance Framework, including policies, procedures, and standards
Central point of contact for vendor DR Plan and Exercise reviews
Perform self-assessments against current and emerging regulations to ensure compliance
Create training programs for Mission Control and partners
Implement projects that improve the risk posture of Mission Control
Gather, summarize, and present key data utilizing dashboards and reporting through analytic tools
Partner with operational resilience co-ordination teams in international markets to ensure consistent implementation of operational resilience framework
Known as the expert of relevant operational and technology related regulations, with a focus on Disaster Recovery and Operational Resilience
Ensure that Mission Control policies, standards and procedures are updated according to the uplift plan
Review and enhance risk related activities including controls, testing, and identify areas of improvement
Supports the analysis of underlying trends and action plans associated with information security, disaster recovery and other domains
Gather, summarize, and present key data utilizing dashboards and reporting
Strong analytical abilities and attention to detail
Ability to create comprehensive reporting and dashboards that summarize large amounts of complex data and present the findings clearly
Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on objectives
Identifies and tracks key achievements and recommend adjustments to cross-functional team plans
Ensures accurate reflection of project/program budgets, forecasts, and actuals with related tools
Communicates with key partners regarding program strategy/plan direction and changes