JOB DESCRIPTION:

We are seeking a 3pCRM Control Exception Management Analyst to support the governance, risk, and compliance aspects of third-party Cyber Risk Management. This role focuses on identifying, tracking, and resolving issues related to third-party vendors while leveraging reporting, analytics, automation, and scripting to improve efficiency. The ideal candidate should have experience with Reporting and Data analytics and good to have Power BI, scripting capabilities to enhance process automation to issue management and reporting capabilities.

EDUCATION & EXPERIENCE:

• Bachelor’s degree preferred
• Information security certification / accreditation an asset
• 7+ years of relevant experience
• Expert knowledge of IT security and risk disciplines and practices

PREFERRED QUALIFICATIONS

• Bachelor’s degree in information security, Data Analytics, Business Intelligence, or a related field.
• 2+ years of experience in issue management, vendor risk management, or CRM governance.
• Proficiency in Power BI, SQL, Python, or other scripting tools for automation and reporting.
• Understanding of CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) and third-party risk management.
• Experience with data visualization, analytics, and process automation.
• Excellent problem-solving, communication, and stakeholder management skills.

PHYSICAL REQUIREMENTS:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details