At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Leads delivery of communication solutions and provides technical communication guidance to ensure consistent messaging and appropriate communication vehicles are leveraged in alignment with the business strategy, regulatory requirements and industry standards. Responsibilities include: Provides leadership within cross-functional teams and delivers advanced communication services; writing, editing, analysis, and planning. Creates, curates, reviews, analyzes, edits, and enhances existing business and technical documentation, webpages and other communications media for effectiveness, clarity, and accuracy. Cultivates an awareness of and shares knowledge of industry trends, helping to accurately assess associated business impact(s) and to anticipate strategic consequences. Provides leadership, expert analysis to requirements gathering, and project planning for complex communications projects and other significant business initiatives. Facilitates meetings and leads conversations, capturing required edits, tracking action items and resolving roadblocks. Provides design consultation, implementation support, and content management services to documentation repositories and knowledge management systems. Leads design and implementation of communication solutions to meet/exceed clients’ information delivery needs, including board presentations, executive-level talking points, policy and standard documentation, process and procedure documentation, SharePoint-based website design and development.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• 10 or more years of business experience with five or more years of technical communications
• Five or more years of experience with support to information delivery solutions, knowledge management, systems, and communication strategies

PREFERRED SKILLS/EXPERIENCE

• Good understanding of information security and cyber security subject matter, regulatory requirements and financial service business(es)
• Skilled in group and individual dynamics to effectively facilitate and independently interface with all levels of personnel, including senior stakeholders, business line leaders, and technical subject-matter experts
• Ability to mentor and coach less experienced staff, instructing and occasionally directing the work of others
• Ability to research and evaluate new or evolving technologies and tools and apply that research to business and technical documentation
• Demonstrated advanced skills in utilizing Microsoft Office products (including MS Teams) and a solid working-knowledge of SharePoint

Additional Responsibilities:

• Will support 1-2 direct reports of the CISO.
• Must be able to build relationships and trust with senior executives.
• Will become the SME of their area of support and be able to translate their expertise into board level communications that only need to be refined by their executives.
• Must be able to handle multiple deadlines and projects at once.

The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Additional Responsibilities:

• Will support 1-2 direct reports of the CISO.
• Must be able to build relationships and trust with senior executives.
• Will become the SME of their area of support and be able to translate their expertise into board level communications that only need to be refined by their executives.
• Must be able to handle multiple deadlines and projects at once

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la