Information Services Specialist II at Muncie Public Library

Muncie, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

15.75

Posted On

19 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Adaptability, Attention To Detail, Communication, Customer Service, Image, Teamwork, Technical

Industry

Libraries

Description

Description POSITION: Information Services Specialist II CATEGORY: Specialist II DEPARTMENT: Information Services SUPERVISOR: Information Services Supervisor - MH SUPERVISES: N/A LOCATION: Maring-Hunt Library (MH) @ 2005 S High St, Muncie, IN 47302 JOB TYPE: Full-time, nonexempt SCHEDULE: 40 hours/week COMPENSATION: Min $15.75/hour BENEFITS: Paid time off, telehealth services provided for staff and immediate family members, medical/dental/vision insurance offered, life insurance/long-term disability/accidental death coverage provided, Public Employees' Retirement Fund (PERF) contributions, 12 paid holidays, educational pay, professional development and skill-building opportunities, and more! ABOUT MUNCIE PUBLIC LIBRARY (MPL) Our mission is to provide accessible and innovative services responding to the reading, informational, educational, and enrichment needs of the community. Visit our website (www.munpl.org) to learn more about us! We are an equal opportunity employer and committed to diversity. Reasonable accommodations may be made for individuals with disabilities upon request during the hiring process and employment, including for essential functions. We encourage interested individuals to apply even if not 100% of the position requirements are met. A criminal background check is required before employment. For any questions regarding the hiring process, application, job description, benefits, etc., please contact MPL Human Resources by emailing MPLHR@munpl.org or by calling (765) 747-8228. ABOUT MARING-HUNT LIBRARY (MH) Maring-Hunt Library is located between South View Elementary School and the Wilson Apartments on the south side of Muncie. This branch offers a circulating collection of books, magazines, CDs, DVDs, and more. MH also provides free public access computer use, free Wi-Fi, low-cost printing and copying, free programs on a variety of subjects, story times for children, programming for teens, book clubs for adults, and community meeting space. Ready Readers early literacy program and Great Achievers after school program are located in Maring-Hunt Library. Free Notary service is available by appointment. Maring-Hunt Library also has an expansive green space that provides pavilions for gatherings, community garden space, a health track, and a StoryWalk book trail. POSITION PURPOSE To assist the Supervisor with effective operation of the Information Services Department. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform these functions satisfactorily with or without reasonable accommodations. Research and respond to customer queries by utilizing the multiple resources of the Library to obtain correct information Provide Readers Advisory Services and train public on use of library resources and available technology, both individually and in group settings Assist Department Supervisor with collection development and maintenance Plan, promote, and host adult programs and participate in community outreach events Monitor the physical environment, interpret library policies and safety procedures, and exercise judgement to provide effective library service Requirements EDUCATION AND/OR EXPERIENCE Required: Bachelor’s degree from an accredited college or university Ability to obtain an LC4 or higher Indiana Librarian Certification (IAC 5-1-8) Preferred: Some library work experience KNOWLEDGE, SKILLS, AND ABILITIES The requirements below are representative of the knowledge, skills, and/or abilities required to perform each essential task satisfactorily with or without reasonable accommodations. Adaptability: Willing to take on new challenges and responsibilities and lead others; open to change and variety within the workplace; work hard to implement change in areas of responsibility; recommend changes to improve processes and customer service. Attention to Detail: Able to focus on small aspects of a task to ensure accuracy and thoroughness. Communication: Communicate ideas and thoughts clearly, accurately, and respectfully; listen to others and seek to understand other perspectives. Customer Service: Provide prompt, attentive, and friendly customer service; represent the organization well; maintain personal accountability and ownership for providing excellent customer service; seek and respond to feedback to improve services; show willingness to go out of your way to help customers and coworkers. Image: Portray a positive image of the Library; be a strong public ambassador and promote Library programs, materials and services. Teamwork: Cooperate and work well with co-workers and management; plan and complete job duties; help where needed; ask for help when needed; complete work in a timely manner. Technical: Comfortable in using computers, appropriate software, and job-related equipment. This job description contains information necessary to evaluate and distinguish it adequately from other jobs. The job duties may change at the discretion of management and an employee may be asked to perform duties that are not listed. This job description does not constitute a contract between an employee and MPL. (Reviewed December 2025)

Responsibilities

Assist the Supervisor with the effective operation of the Information Services Department. Research and respond to customer queries, provide Readers Advisory Services, and plan and promote adult programs.