MINIMUM EDUCATION REQUIRED

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  Associate Degree: Computer Operations or equivalent work experience

MINIMUM EXPERIENCE REQUIRED

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  3 to 5 years

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

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  Minimum of two (2) years of experience in computing concepts and networking.
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  Ability to read, write, speak, and comprehend English in order to establish a working relationship with end users and interpret manuals.
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  Demonstrated written and oral communication skills.
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  Ability to organize, analyze, problem-solve complex technical issues and educate.
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  Knowledge of TCP/IP, Ethernet topology, VLAN’s, and VPN’s.
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  Knowledge of unattended or single-image deployment.
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  Knowledge of Windows desktop operating system.
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  Understands Active Directory functionality.
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  Knowledge of large scale environments.

POSITION PURPOSE

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  Performs setup, configuration, installation, and support functions for PCs, printers and telephones. Installs and troubleshoots various software applications as needed. Assists the Network Engineer in the set-up, testing and installation of new systems/applications. Documents and resolves all assigned HelpDesk requests. Independently manages assigned large-scale projects.

PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES

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  Performs setup, configuration, installation, and support functions for PCs, printers and telephones.
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  Provides exemplary customer service to all users.
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  Documents and resolves all assigned HelpDesk requests in appropriate time frame.
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  Assists the Network Engineer in the set up, testing and installation of new systems/applications.
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  Independently manages assigned large-scale projects.
  Location: Froedtert South, Inc. · INFORMATION SERVICES
  Schedule: Full-time, PMs, 8