Information Services Technician - Hours of work are from 1:00 p.m. to 8:00 p.m.
About Queen’s University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
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Job Summary
Applying knowledge of basic library techniques, the Information Services Technician plans their own work and priorities to support the efficient and high-quality delivery of library services. In accordance with established policies and procedures, the incumbent performs a diverse range of duties associated with the operation of Information Services. Responsibilities include completing tasks related to the fulfillment of library resources including supporting Course Reserves and Inter-library Loan; providing technology and equipment support; providing service point support; participating in regular collection maintenance projects and initiatives; supporting and directing the work of Library Technicians 2, casual, and student assistants, as required; performing clerical and administrative tasks; and completing other Information Services operational support as required. The incumbent is expected to be an active participant in a teams-based approach to continuous service improvement, experimentation, and innovation. Duties are usually performed at Joseph S. Stauffer Library and Douglas Library, but duties may extend to other library locations and service points as required.
The regular hours of work are 1:00 p.m. – 8:00 p.m. Monday through Friday. Hours of work are subject to changing Working Unit schedules, rotating evening and weekend schedules, and the operational needs of the Working Unit. Should operational needs of the Working Unit require the incumbent to be scheduled outside of core hours but not exceeding normal hours of work (Article 17.03), an adjusted schedule will be provided in advance and based on agreed upon availability. A flexible schedule is not normally available (Article 17.06).
Job Description

EDUCATION & EXPERIENCE:

1. 16 points
2. Secondary School Graduate Diploma or an equivalent combination of education and experience.
3. Minimum 1 year library or related experience.
4. Computer and office skills; basic demonstrated working knowledge of Windows based software, especially spreadsheet and word-processing applications; web literacy; information literacy; basic working knowledge of integrated library systems, academic search tools, and library classification systems; ability to identify, use, and demonstrate library resources and databases at a basic level and make referrals as appropriate; and, ability to use and demonstrate standard multimedia, print/scan/copy, digitization, and other library technology and equipment.

SPECIAL SKILLS, KNOWLEDGE OR ABILITY:

Ability to work under pressure and to maintain both efficiency and accuracy are essential; must have basic working knowledge of library integrated library systems, academic search tools, and library classification systems; ability to follow detailed instructions accurately; ability to follow a task through to completion following established policies and regulations; ability to perform routine troubleshooting of equipment; ability to complete tasks independently; ability to work in a team-based environment; highly developed public service skills; commitment to continuous learning and improvement.

APPLICANTS SHORTLISTED FOR THIS POSITION MAY BE REQUIRED TO COMPLETE PRACTICAL SKILL-BASED ASSESSMENT TO DEMONSTRATE PROFICIENCY IN REQUIRED SKILLS.

Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen’s is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.
The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.

SERVICE POINT/DESK DUTIES

• Responsible for opening, closing, and the regular operation of service points, including adherence to security protocols.
• Performs desk operations including, but not limited to, exercising judgement in issuing library cards; loan, return, and renew resources in all formats; answering facilitative and basic user questions for which an immediate, definitive answer can be found; refers complex and research-based queries to the appropriate library staff or specialized department, as required.
• Provides users guidance and basic troubleshooting assistance in the use of library software (e.g., printing driver), technology, and equipment.
• Maintains familiarity with the basic functions offered at public workstations.
• Recommends and implements changes in policies and procedures and updates procedure manuals, as required.