Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Our Mission is to recruit, train, and retain the very best logistics and technical experts in the world. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they’re chances to grow, do what you love and build a career with us!

• 18,000 trained professionals
• 350+ locations worldwide across 60+ countries
• Fortune 500
• Globally unified systems

Job Description

EDUCATION AND EXPERIENCE:

• Preferred- bachelor’s degree or work equivalent
• IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux
• Knowledge of Visual Basic and/or SQL
• Preferred IT helpdesk background

DESIRED QUALIFICATIONS

• Strong organizational skills (including time management and task prioritization)
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Has demonstrated strong work ethic, and reliability
• Comfortable working in a professional business environment
• Advanced windows client knowledge (Windows 10)
• Basic PC imaging and deployments (Ghost or Windows)
• Basic networking (LAN/WAN, switch, router, RJ45, wireless)
• Basic windows server knowledge (install, server role setup)
• Basic remote administration tools (RDP/terminal services, VNC, telnet/SSH)
• Mobile device proficiency (iOS and Android)
• Proactive improvements in these processes by automation of tasks
• English language proficiency
  Additional Information

• Support the end users on incidents logged in our online ticket system or help with regional requests
• Support basic level Windows server and Unix
• Take care of hardware installation (PC, Server, Laptop, Printer), IT budget, Inventory and procurement
• Support on network issues (LAN, WAN, Wi-Fi)
• Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
• Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service
• Basic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation
• On call for after-hours IS issues and prepared to travel and support other offices in the network
• Other duties as needed and assigned
  Qualifications