REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Thorough technical knowledge of PC and network hardware and software installation, operation, and support (Microsoft Office, Microsoft Windows 10, Active Directory Management). Some knowledge of Unix/Linux installation and administration is desired. Strong organizational skills. Ability to effectively manage assigned routines with minimal supervision; ability to meet assigned deadlines; good judgment and problem‑solving skills; ability to communicate effectively in writing and in person; ability to keep abreast of evolving information systems technology; ability to manage projects, process data, and generate reports with attention to detail. Commitment to internal service, good interpersonal and excellent teamwork skills, dependability, accuracy, and efficiency.

Knowledge in the following areas desired:

• Command line level administration and management of Linux and Windows operating systems
• PowerShell scripting
• SMB, HTTP, DNS, SMTP, LDAP, MySQL, and SQL server software
• Exchange Mail services
• Active Directory/LDAP authentication services
• TCP/IP routing and packet filtering
• Security vulnerabilities and techniques for defending against them
• Network intrusion detection techniques
• Encryption technologies, including PKI, Digital Certificates, and PGP
• Building and managing local-area, wide-area networks, and wireless networks

Some knowledge of the following is preferred:

• Web application development and Web standards
• Scripting in languages such as Perl, PHP, Python, Ruby, and awk.

MINIMUM EXPERIENCE AND EDUCATION:

Completion of associate’s degree/certificate in a business or computer‑related field, preferably supplemented by formal computer training/course work, or higher. Five years experience in technical support operations, preferably in a public and/or healthcare agency; OR any equivalent combination of experience and training which provides the required knowledge, skills and abilities. Considerable experience in the use/operation of PC and network hardware and software. Experience in user support of PC word processing, spreadsheet, database, and Internet/Intranet applications. Some experience with Linux system administration is desirable.
Work Location: CSB facilities located in Harrisonburg, Virginia OR other local training space(s)/location(s) which may be available.
Work Hazards: Some hazards associated with moving and lifting computer equipment, including bending and stooping, and working with exposed electronic circuitry. Occasional exposure to dusty environments. Minimal hazards associated with human services environment.
Work Schedule: Regular office hours Monday through Friday; additional hours as needed to perform job requirements.

ADDITIONAL REQUIREMENTS:

• Valid driver’s license with acceptable driving record.
• Background Check
  E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.
  HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb-client-stage.stage4.estlandhosting.com.

• Provides direct user support and guidance regarding PC and network software and hardware operations, capabilities and problems.
• Provides other technical support to end‑users and/or toward system maintenance as needed and/or assigned.
• Proactively supports and maintains various IT systems throughout the organization, pushing out upgrades, security patches, and new systems as required.
• Security administration including – network monitoring and analysis Identity and access management maintaining security of hardware components managing software licensing, updates, and patching.
• Tracks and determines needed software updates of various systems.
• Installs, troubleshoots, and repairs/oversees vendor repairs of PC and network hardware and software (including computers, monitors, cabling, cards, printers, memory, etc)
• Maintains access and security rights, critical network administrative functions, back‑ups, etc.
• Designs, coordinates, and performs individual or group computer‑related training as assigned.
• Records and maintains inventory of all computer equipment.
• Orders and tracks PC and network hardware, software, and supplies, including peripherals such as printers, cabling, cards, modems, etc.
• Relocations, storage, and disposal within any physical limitations.
• Creates and maintains IT Dept and user documentation material, including IT Dept Standard Operating Procedures, system design documentation, and Intranet based HOWTOs, Frequently Asked Questions, and quick reference sheets.
• Assists with producing and maintaining agency Intranet and Internet content.
• May produce reports for agency management and users.
• Responsible for special projects and other duties as assigned.
• Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
• Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
• Assures compliance with agency policies and regulations in the execution of assigned duties.
• Deploys and/or coordinates with third party vendors to deploy network infrastructure and components, including servers, hubs, routers, switches, modems, cabling, etc.
• Deploys and maintains network services, including file servers, mail servers, web servers, database servers, directory services, authentication services, phone services, access control services, tele psychiatry services, etc.
• Monitors performance and proper operation of infrastructure components to ensure proper operation and high availability. Quickly corrects problems as they arise.
• Works closely with the IT Manager to coordinate rotating evening and weekend on-call schedule, responding to critical events as appropriate.
• Documents and quickly corrects issues and incidents.
• Maintains written backup procedures and performs regular backups of all critical systems in accordance with those procedures.
• Works closely with the IT Manager to plan enhancements and modifications.
• Provides cross training to other IT staff to allow limited coverage of critical tasks during periods of absence.
• Assists clerical staff in the maintenance and operation of telephone systems.
• Provides backup coverage for other Information Systems staff:
• Provides direct technical assistance with variety of computer hardware and software, including desktop workstations, office automation software, and mobile devices.
• Installs desktop hardware and software.