JOB DESCRIPTION SUMMARY:

Understands the basic concepts of project management planning. Interprets tasks as assigned. May participate in system selection and evaluation process in coordination with functional departments (areas). May assist in the development of requests for proposals and be involved in pre-contract negotiation of information systems. Participates in the development of system documentation to include relevant Policies and Procedures relating to security, integrity, and functional areas of a system. Demonstrates proficiency as an application administrator for assigned low complexity applications. Maintains/develops knowledge of current IS technology in the healthcare environment. The incumbent is responsible for responding to problems 24 hours a day 7 days a week. The employee is subject to call back as required by the hospital.

QUALIFICATIONS

EDUCATION: Trained professional with knowledge of Healthcare/IS normally acquired through an Associate’s Degree, two to three years of college or technical school, or equivalent work experience.

• Responsible for low to moderate complexity application support to end-users, including user account maintenance, first-line incident response, assisting with upgrades and testing, documentation of incident resolutions, and system changes.
• Assists with the development and implementation of new information systems applications or functionality.
• Assists in the completion of all phases of the project including analysis, design, testing, user training, documentation, implementation, and follow-up.
• Executes test plans.
• Analyzes documents and completes IS maintenance activities and end-user change requests.
• Follows change management policies and processes.
• Investigates, analyzes, and resolves IS user and system problems.
• Communicates with users, management, vendors, and others via email, phone, and face-to-face interaction for data gathering and status updates for all areas of responsibility assigned.
• Must possess good written and verbal communication skills.
• Serves as a system administrator for low complexity applications, including managing installations, upgrades, and daily maintenance.
• Assists system administrators of higher complexity applications in supporting those systems.
• Prepares and maintains documentation of all assigned incidents, changes, and project work.
• Participates in process improvement initiatives as identified.
• Contributes to a positive team environment.
• Develop inter-departmental relationships.
• Actively supports the Mission, Vision, and Values of the organization.
• Completes all hospital-wide orientation, complying with policies, and accepting personal responsibility for mandatory in-service requirements.
• Performs related responsibilities as required or directed.