Date Posted: 05/07/2025
Req ID: 42674
Faculty/Division: Ofc of the Chief Information Officer
Department: Enterprise Apps & Solutions Integration
Campus: St. George (Downtown Toronto)
Position Number: 00043731

ABOUT US:

The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer’s (CIO) Division is a central department responsible for all matters pertaining to the development, maintenance and effectiveness of the core administrative management and student systems at the U of T. Included within these responsibilities are all central SAP systems, such as Financial Services, Human Resources, Research Administration and Procurement; the central U of T Student System (ROSI); approximately 40 related vendor and specialized web applications, as well as central Business Intelligence and Document Management applications.
The Student Information Systems (SIS) group manages enterprise-level student, curricular and administrative applications in support of the student lifecycle and associated capabilities. This includes administration and continued development of the Repository of Student Information (ROSI), the University’s Student Information System, along with various vendor-supported and specialized web applications in the areas of degree, program and course governance and administration, course and exam offering and syllabus management, academic advising, accommodated test management, timetable management, amongst other capabilities.

ESSENTIAL QUALIFICATIONS:

• Bachelor’s Degree or acceptable combination of equivalent experience.
• Minimum five years working in post secondary education.
• Minimum five years working with or supporting enterprise level student information or student records systems, ROSI preferred
• Experience with other enterprise student information or curriculum applications (e.g., course management, marks submission, program assessment)
• Experience with the use of business analysis practices and tools (e.g., MS Excel including Pivot Tables, MS Visio)
• Demonstrated experience supporting users of business applications
• Experience in training users and producing user documentation
• Strong communication skills, able to present requirements, concepts and procedures
• Strong written communication skills
• Demonstrated superior client service skills
• Strongorganizational and time management skills
• Strong analytical skills, able to interpret business requirements and articulate them into models and concepts
• Strong problem solving skills
• Understanding of registration, enrolment and course management and delivery processes

LIVED EXPERIENCE STATEMENT

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position

YOUR RESPONSIBILITIES WILL INCLUDE:

• Responding to service requests in a timely fashion
• Troubleshooting issues uncovered by testing or user feedback
• Collecting information from clients to assess IT needs
• Analyzing and documenting business requirements
• Assessing needs and contributing to the development of business systems
• Training end-users on procedures and the use of supported IT systems
• Liaising with technical specialists to resolve end-user issues
• Analyzing and preparing documents required for each project or product

TO BE SUCCESSFUL IN THIS ROLE YOU WILL BE:

• Articulate
• Communicator
• Intuitive
• Multi-tasker
• Proactive
• Problem solver
• Team player
  Closing Date: 05/16/2025, 11:59PM ET
  Employee Group: USW
  Appointment Type: Budget - Continuing
  Schedule: Full-Time